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LLR Feedback: Contact Us

Online Support

Get help with Library and Student IT queries


Live Chat

You can chat to one of our help desk staff via the chat widget in the bottom right hand corner of our webpages 


Telephone support

You can contact us for library and student IT queries on 0207 815 6607.
Phone lines are open Monday to Friday 9am to 5pm.


Online enquiry/email

  1. Go to My Account and then My Enquiries and Requests
  2. Click on: Add new enquiry
  3. Nature of Enquiry: General Enquiry
  4. Topic: Library and IT support
  5. Give a clear explanation of your enquiry with screenshots if necessary.

See our MyAccount help sheet.

(If you can't login, use the Submit an enquiry option)


Self-service options

Help Sheets

FAQs

Book a Workshop


Get help from our team of Librarians:

Subject and Referencing enquiries

Book a one-to-one appointment - online, in person or by phone appointments with a Librarian

Subject Guides -  Find carefully selected e-book recommendations, journals and databases to assist you with your studies.  We have plenty of e-resources available online.


For news and service updates

Campus Help Desks and Support


All our library help desks offer face-to-face advice and support.

Library Services

  • Checking your library account; 
  • Finding books and other print and DVD resources in the library; 
  • Borrowing and returning resources;
  • Directional support.

Student IT Support Services

  • Accessing your LSBU account including E-mail and Moodle;
  • Submitting coursework assignments;
  • Password resets;
  • Connecting to our Eduroam Wi-Fi network on laptop and mobile devices;
  • Software downloads including Microsoft Office;
  • Software troubleshooting.

See individual Library Sites for help desk locations


Telephone support

You can contact us for library and student IT queries on 0207 815 6607.
Phone lines are open Monday to Friday 9am to 5pm.


Student IT Support at Havering Campus

You can access training and support on the Microsoft Office Suite by booking a one-to-one appointment or signing up for a range of workshops.

Use the filter to select Havering and workshops or one-to-one appointmentsBook a Workshop.


Librarian Appointments

Book a one-to-one appointment - face-to-face appointments available with a Librarian on campus.


Workshops and Events

Book on a Workshop


See individual Library Sites for help desk locations