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myLSBU Salesforce Connect

Who Does What?: Alumni and Development

Team Info

How to raise a case with us?

Not currently via Sales





 (for fundraising

enquiries) (or

for graduation queries

Phone? Not monitored at present
Live Chat? No
Enquiry Hours Mon - Fri 0900 - 1700
Escalation of urgent case/s

Celia Blakeway-Phillips

Knowledge Champion (FAQs) n/a
Appointments offered? No
Website for info https//alumni.lsbu.




Team maintains LSBU's relationship with students after they have completed their studies with us - can include sharing inspiring content with them, making them aware of LSBU's ongoing services for them, or involvement in the alumni giving back via taking part in events/philanthropy etc. Our fundraisers work with individual and corporate donors to cultivate donor relationships designed to secure financial support for student prizes, bursaries and hardship relief. 

Topics Example
Campus/Library Access Cards for Alumni Please can I have an update on my access card application?
  I'd like to renew my ID card (ID number xxxxxxx)
  I have attached a photo/image for my card, please can you post it to my address?
Graduation I would like to register for my graduation ceremony on dd/mm. Where can I do that?
  I requested to defer my graduation which was scheduled for dd/mm but haven't received confirmation yet
  Queries about guest tickets, academic robes, photography and general questions about the day
  Queries about honorary graduates
Philanthropy/Fundraising I want to donate/make a gift
  I want information about how to leave LSBU a legacy gift in my will
  I am interested in volunteering/providing non-financial (in kind) support
  I want to talk to someone about how my organisation can partner with LSBU to support students 
  I have a query about bursaries
  I have a query about student prizes
  I want to know more about LSBU’s No Barriers to Brilliance philanthropic campaign to support students 
Updating contact details Please update my postal address / email address / phone number for your contact - from xxxx to xxxx
Volunteering as alumni I am interested in volunteering as an LSBU alumni, who can I speak to? 
  We are looking for an alumni guest speaker to attend an event on dd/mm/yyyy, are you able to help us source one? (a minimum of 4 - 6 weeks' notice and a short written brief is needed) 
Website help (access to the alumni website) I've forgotten my log-in details for my alumni account, please help with this


Topics Where is should be referred if known
Transcripts Exams and Conferments team:    (for HSC students
Hardship Fund Hardship team
Visas for graduation Graduation team -