|
How to raise a case with us? |
Not currently via Sales force. Instead:
(for fundraising enquiries) |
| Phone? | Not monitored at present |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
| Escalation of urgent case/s |
Mark Waghorn (Mon - Thur) for Alumni Issues Andrea Boothman for Fund raising issues |
| Knowledge Champion (FAQs) | n/a |
| Appointments offered? | No |
| Website for info | https//alumni.lsbu. ac.uk/ |
Team maintains LSBU's relationship with students after they have completed their studies with us - can include sharing inspiring content with them, making them aware of LSBU's ongoing services for them, or involvement in the alumni giving back via taking part in events/philanthropy etc. Our fundraisers work with individual and corporate donors to cultivate donor relationships designed to secure financial support for student prizes, bursaries and hardship relief.
| Topics | Example |
| Campus/Library Access Cards for Alumni | Please can I have an update on my access card application? |
| I'd like to renew my ID card (ID number xxxxxxx) | |
| I have attached a photo/image for my card, please can you post it to my address? | |
| Graduation | I would like to register for my graduation ceremony on dd/mm. Where can I do that? |
| I requested to defer my graduation which was scheduled for dd/mm but haven't received confirmation yet | |
| Queries about guest tickets, academic robes, photography and general questions about the day | |
| Queries about honorary graduates | |
| Philanthropy/Fundraising | I want to donate/make a gift |
| I want information about how to leave LSBU a legacy gift in my will | |
| I am interested in volunteering/providing non-financial (in kind) support | |
| I want to talk to someone about how my organisation can partner with LSBU to support students | |
| I have a query about bursaries | |
| I have a query about student prizes | |
| I want to know more about LSBU’s No Barriers to Brilliance philanthropic campaign to support students | |
| Updating contact details | Please update my postal address / email address / phone number for your contact - from xxxx to xxxx |
| Volunteering as alumni | I am interested in volunteering as an LSBU alumni, who can I speak to? |
| We are looking for an alumni guest speaker to attend an event on dd/mm/yyyy, are you able to help us source one? (a minimum of 4 - 6 weeks' notice and a short written brief is needed) | |
| Website help (access to the alumni website) | I've forgotten my log-in details for my alumni account, please help with this |
| Topics | Where is should be referred if known |
| Transcripts | Exams and Conferments team: formerstudents@lsbu.ac.uk (for HSC students hsctranscripts@lsbu.ac.uk) |
| Hardship Fund | Hardship team hardship@lsbu.ac.uk |
| Visas for graduation | Graduation team - graduation@lsbu.ac.uk |