How to raise a case with us?
Not currently via Sales
for graduation queries
|Not monitored at present
|Mon - Fri 0900 - 1700
|Escalation of urgent case/s
|Knowledge Champion (FAQs)
|Website for info
Team maintains LSBU's relationship with students after they have completed their studies with us - can include sharing inspiring content with them, making them aware of LSBU's ongoing services for them, or involvement in the alumni giving back via taking part in events/philanthropy etc. Our fundraisers work with individual and corporate donors to cultivate donor relationships designed to secure financial support for student prizes, bursaries and hardship relief.
|Campus/Library Access Cards for Alumni
|Please can I have an update on my access card application?
|I'd like to renew my ID card (ID number xxxxxxx)
|I have attached a photo/image for my card, please can you post it to my address?
|I would like to register for my graduation ceremony on dd/mm. Where can I do that?
|I requested to defer my graduation which was scheduled for dd/mm but haven't received confirmation yet
|Queries about guest tickets, academic robes, photography and general questions about the day
|Queries about honorary graduates
|I want to donate/make a gift
|I want information about how to leave LSBU a legacy gift in my will
|I am interested in volunteering/providing non-financial (in kind) support
|I want to talk to someone about how my organisation can partner with LSBU to support students
|I have a query about bursaries
|I have a query about student prizes
|I want to know more about LSBU’s No Barriers to Brilliance philanthropic campaign to support students
|Updating contact details
|Please update my postal address / email address / phone number for your contact - from xxxx to xxxx
|Volunteering as alumni
|I am interested in volunteering as an LSBU alumni, who can I speak to?
|We are looking for an alumni guest speaker to attend an event on dd/mm/yyyy, are you able to help us source one? (a minimum of 4 - 6 weeks' notice and a short written brief is needed)
|Website help (access to the alumni website)
|I've forgotten my log-in details for my alumni account, please help with this