| How to raise a case with us? | via Salesforce Exams and Conferments queue |
|
formerstudents@lsbu.ac.uk - for former students enquiring about transcripts, references, replacement certificates (except Nursing) hsctranscripts@lsbu.ac.uk - for former HSC students specifically enquiring about nursing transcripts and/or verification of equivalency of nursing awards overseas |
|
| Phone? | No |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 09:00 - 17:00 |
| Escalation of urgent case/s | tbc |
| Knowledge Champion (FAQs) | tbc |
| Website of info |
Award Certificates - https://my.lsbu.ac.uk/my/p Transcripts - https://my.lsbu.ac.uk/my/p Examinations (exam timetables and other exam info) - https://my.lsbu.ac.uk/my/ Platform for former students to order documents - https://trade.lsbu.ac.uk/pr |
| Topics | Example |
|
Requests from former students for transcripts for all schools except HSC all schools replacement certificates, and letters of confirmation for all schools except Health Note - we deal with verifications of studies and basic references for former students if they studied 2+ years ago from the current academic year |
Award certificate queries for Applied Sciences, BUS and Collaborations - Karen Layden Award certificate queries for BEA and ENG - Teresa Jenkins Award certificate queries for ACI, HSC and LSS - Matt Wright Basic reference and verifications for former students: Former Students |
| Topics | Where it should be referred if known |
| Enquiries from or about current students | Student Life, Student Admin, Library and Student IT as appropriate |
| Graduation ceremonies | Alumni and Development |
| Enquiries from former HSC students regarding transcript availability and/or verification of nursing awards for overseas bodies | As mentioned - this goes to hsctranscripts@lsbu.ac.uk |