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E-book Guide: FAQ

Issues Accessing Ebooks

Demand Driven Acquisitions (ProQuest)

When accessing a limited number of ProQuest LibCentral ebook, you may receive the message;

You may read this book for 5 minutes, and request this book from your library.

This ebook is not currently available through LSBU Library. Please click the request button to notify the librarians that you’re interested in this title. Where possible, we will respond to your request within 2 business days.

In these instances, the ebook is purchased only when a user chooses to read it for more than 5minutes. In most instances, you will gain full access after 5minutes, however some titles will be reviewed by the librarians before full access is provided (up to 2 business days). Where a request is rejected, the Academic Liaison Librarian will suggest an alternative source, where appropriate.

If your request is approved, you will receive an email from ProQuest informing you that 'Your ebook request has been approved', and a link directly to the title.

Unable to get into an ebook.

When an ebook has limited access (e.g. does not have unlimited user access), you may get turned away from accessing an ebook as it is currently in use by another student(s);

  • On EBSCO ebooks, the message "Sorry, this eBook is in use" will appear.

In these instances, we recommend exiting the ebook and returning later. It can also be good to check if you can access the ebook through an alternative supplier, or read an older edition of the title.

You will not be kicked out of an ebook if another user attempts to view it (they may receive the above message). However, online sessions will time out after 30minutes.

Whenever a user is unable to access an ebook due to licencing limitations, the librarians are alerted and purchase additional licences, where possible, to prevent this happening in the future.

Issues accessing ebooks

If you have an issue accessing an ebook, please use MyAccount or the Live Chat (chat widget in the bottom right hand corner). Please include the following details, to enable staff to help you efficiently;

  • Title details | ISBN of eBook
  • The link you are using, and where you got it from (e.g. reading list or library catalogue)
  • Your details, so we can inform you when fixed


Need Help Accessing Ebooks?

Online Support

Get help with Library and Student IT queries

Live Chat

You can chat to one of our help desk staff via the chat widget in the bottom right hand corner of our webpages 

Telephone support

You can contact us for library and student IT queries on 0207 815 6607.
Phone lines are open Monday to Friday 9am to 5pm.

Online enquiry/email

  1. Go to My Account and then My Enquiries and Requests
  2. Click on: Add new enquiry
  3. Nature of Enquiry: General Enquiry
  4. Topic: Library and IT support
  5. Give a clear explanation of your enquiry with screenshots if necessary.

See our MyAccount help sheet.

(If you can't login, use the Submit an enquiry option)

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Subject Guides -  Find carefully selected e-book recommendations, journals and databases to assist you with your studies.  We have plenty of e-resources available online.

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