Friday 9th June 2023 - ongoing
We are currently experiencing technical issues with one of our servers which is affecting accessing the following services:
IT Services are working to resolve this issue and to get these services back online as quickly as possible. We are sorry for the inconvenience this may cause to you and thank you for your patience whilst this is being resolved.
Monday 20th March 2023 - ongoing
There is currently an issue with the Discovery Search off campus for some e-resources.
On campus you will be able to get full text access.
Off campus for some e-resources you will need to log in, then once you are on the provider website, log in again via Institutional Login to get full text access.
We have reported this issue and are awaiting a resolution.
Once you have completed your enrolment, you will be sent an email with your LSBU email address, username and a temporary password. You must change that password before you can access your accounts.
Follow the instructions on our Password webpage.
If you have not yet received your email address and temporary password or it does not work, please visit our help desk in the library on all campuses or get in touch with us via MyAccount, live chat or telephone.
Some students and staff member with Apple devices (Apple Mac or iPhone) are unable to access the eduroam Wi-Fi on campus. If you have used eduroam at another University or College, this may be the cause.
Follow the guidence on our help sheet: Troubleshooting Apple Device access to Wi-Fi eduroam
Help Desk:
Available in all libraries
MyAccount
Ask Questions - Find Answers - Get Support
Live Chat:
Bottom right of this page
Subject and Referencing enquiries:
askalibrarian@lsbu.ac.uk
Online appointment with a Librarian,
Digital Skills trainer or
Skills for Learning team:
Book an Appointment