Service Status: Updates

‘Redirect failed’ error message when trying to access email via myLSBU app

November 2025

Description: We are aware of an issue impacting some Android devices, where users are receiving the error “Redirect failed” when tapping on the email link on myLSBU.

Current Update:  Microsoft have acknowledged that the root cause of this issue is due to a recent update to the Microsoft Outlook Android app to accommodate changes required to support Microsoft 365 Copilot. These changes inadvertently caused an app URL redirect conflict.

A fix is expected to be available in Microsoft Outlook for Android version 5.2543.0 though we are awaiting confirmation of the release timeline.

This workaround has been identified to help impacted users access their emails:

• Try re-installing the Outlook app on your Android device, this will prompt an update to the app if one is available.
• Add your LSBU email account to your Microsoft Outlook app and view emails there until this is resolved.
• View your LSBU email on a laptop or personal computer using a web browser: my.lsbu.ac.uk

Please note, we have had no reports iOS devices being impacted and this issue is not present when the same activity is performed using a laptop or personal computer.

Further updates will be shared as soon as they are available.

Thank you for your patience and understanding. We apologise for any inconvenience caused.

Please check back here for updates.