LLR Service Status: Updates

The following services are currently offline

Friday 9th June 2023 - ongoing

We are currently experiencing technical issues with one of our servers which is affecting accessing the following services:

• My results
• My appeals
• Student Dashboard via MyAccount
• My letters (Student status letter) -  you can obtain one from the Student Life Centre, Havering Library help desk and Croydon Library help desk or you can request one online via MyAccount > Student Life Centre
• Updating your contact details (self-service) - this can be done at the Student Life Centre, Havering Library help desk and Croydon Library help desk or you can request one online via MyAccount > Student Life Centre
• Print credit top-up (self-service) - this can be done at the Southwark, Havering or Croydon library help desks - see opening times.

IT Services are working to resolve this issue and to get these services back online as quickly as possible. We are sorry for the inconvenience this may cause to you and thank you for your patience whilst this is being resolved.

Discovery library catalogue search - off campus access issue

Monday 20th March 2023 - ongoing

There is currently an issue with the Discovery Search off campus for some e-resources.

On campus you will be able to get full text access.

Off campus for some e-resources you will need to log in, then once you are on the provider website, log in again via Institutional Login to get full text access.

We have reported this issue and are awaiting a resolution.

New Students - Setting up IT accounts

Once you have completed your enrolment, you will be sent an email with your LSBU email address, username and a temporary password. You must change that password before you can access your accounts.

Follow the instructions on our Password webpage.

If you have not yet received your email address and temporary password or it does not work, please visit our help desk in the library on all campuses or get in touch with us via MyAccount, live chat or telephone.

Eduroam on Apple Devices

Some students and staff member with Apple devices (Apple Mac or iPhone) are unable to access the eduroam Wi-Fi on campus. If you have used eduroam at another University or College, this may be the cause.

Follow the guidence on our help sheet: Troubleshooting Apple Device access to Wi-Fi eduroam