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LLR Service Status: Updates

Logging into your library account

When you click on the Sign-in button in the top right-hand corner of the new catalogue search page, you will see two options.

Please select the LSBU Student & Staff Login then enter your username (everything before @lsbu.ac.uk) and password.


New Library Discovery Service

From Monday 9th January 2023

Our new library discovery service is now live.

This is available via a search box on our home page.

 

Full Text Access

While you will be able to search for print items in the usual way, there will be some interruption to delivery of full text while providers switch from one link resolver to the other. Unfortunately, this work needs to be done in the live environment post go-live.

We have contacted our providers, and await them updating our link resolver details to the new system. We are monitoring this and testing off campus access to eresources as they migrate to the new link resolver.

You can find the latest update on e-resources that have been checked as available here.

If you cannot access the full text articles you want in the new system yet, as that provider has not switched over to the new system, then please use the EDS system instead in the meantime.

Please send details of any e-resources access issues to LLRERes@lsbu.ac.uk as usual including e-resource details and your contact details.

New Students - Setting up IT accounts

Once you have completed your enrolment, you will be sent an email with your LSBU email address, username and a temporary password. You must change that password before you can access your accounts.

Follow the instructions on our Password webpage.


If you have not yet received your email address and temporary password or it does not work, please visit our help desk in the library on all campuses or get in touch with us via MyAccount, live chat or telephone.

Website Links

This issue has now been resolved.

Some links from external sites were returning an error message. These sites include Moodle, MyAccount, LSBU main website, help sheets and some shortcuts or bookmarks.

If you come across any links to our website that still do not work, we would be grateful if you could let us know by completing the Website feedback form, which is also available in our footer. 

Thank you for your patience while we resolved this problem and we apologise for the inconvenience this will have caused.

AppsAnywhere - Software License updates

IT Services are in the process of updating the license server for some of our software.

During this time certain software will not be available.

See list below:


Abaqus (Teaching multiple license)

Autodesk 2022

AWR Design Environment

CostX

CST Suite

MapInfo Professional 16.0

QuarkXpress

Star-CCM+

Eduroam on Apple Devices

Some students and staff member with Apple devices (Apple Mac or iPhone) are unable to access the eduroam Wi-Fi on campus. If you have used eduroam at another University or College, this may be the cause.

Follow the guidence on our help sheet: Troubleshooting Apple Device access to Wi-Fi eduroam

Follow us on Twitter for updates

Contact Us

Help Desk:
Available in all libraries


MyAccount 
Ask Questions - Find Answers - Get Support


Live Chat
Bottom right of this page


Subject and Referencing enquiries
askalibrarian@lsbu.ac.uk


Online appointment with a Librarian,
Digital Skills trainer or
Skills for Learning team:
Book an Appointment

Continuing Students

Password Reset

For security reasons all passwords will expire every 180 days. You will receive an email directing you to reset your password.

New passwords should conform to the following rules:

  • Be at least 10 characters long
  • Include upper and lower case letters and at least one number and a symbol (not £ or $)
  • Not be a password you have used previously

Password Support