Skip to Main Content

LSCS Charter: Home

Our mission

Our mission is to empower all students, staff, and researchers within the LSBU Group by providing access to essential resources, innovative services, collaborative learning spaces, and continuous skills development, ensuring their success and growth in their academic and professional journeys.

We are committed to:

Putting our customers first by providing the facilities, resources, and support needed for your success.

We continuously improve our services through constructive feedback and offer various ways for you to share your views. We keep you informed and strive to create a pleasant, welcoming, and safe learning and study environment for all.

 

Designed with inclusivity in mind, ensuring accessibility for everyone. We are dedicated to being responsive to your needs and continuously adapting to support your success.

Our service is:

What you can expect from our staff:

To deliver excellent customer service with professionalism, respect, and integrity.

Staff should actively contribute to maintaining a welcoming and supportive environment, embrace continuous learning, and work collaboratively to meet the needs of our customers.


Be courteous, helpful and knowledgeable

Be well trained and confident

Library, Skills and Customer Services (LSCS) staff should be clearly identifiable by visibly wearing their LSBU ID at all times while on duty. This ensures a professional and approachable presence for students and visitors.

Deal with situations in a tactful manner

What you can expect from our facilities:

You can expect our facilities to be well-maintained, accessible and equipped with the resources and spaces needed to support your learning and success.

We strive to provide a comfortable, safe, and conducive environment for learning and study, with continuous improvements to meet your needs.

If a problem arises, we will:

  • Deal with it promptly.
  • Keep you fully informed of progress in addressing long-term problems.
  • Give you helpful advice and where appropriate refer enquiries to the relevant person and ensure you are kept informed of developments.
  • Advise you who to contact in the event of any dissatisfaction. 

Contact us

Student complaints procedure

In LSCS our aim is to respond to enquiries as quickly as possible:


  • Our Student Life, Library, Student IT and Course Enquiries help points will aim to respond to any enquiry within a maximum of 2 days.
  • Our specialist teams who support you in Digital Skills, Information Skills, Academic Skills and Archives will aim to respond to any enquiry within a maximum of 5 working days (7 days overall)
  • Our target is to respond on time to at least 85% of enquiries each month. You can see how we are doing on our performance page.

What we expect from you and how you can help us:

- Please treat our staff with respect and courtesy, as you would like to be treated, taking account of the LSBU Student Charter on how we can all work together.

- Please treat University facilities and equipment with respect.

- If logging an enquiry or reporting a problem, please give us your full contact details and as much detail as possible of the issue concerned. (e.g. for IT problems send us screenshots, details of which platform you were using etc.)

LSBU Values

At LSBU, our values shape everything we do. We are committed to excellence, inclusivity, and innovation, ensuring that our services support and empower our community.

Read more about our LSBU values to see how we put them into action:

 

LSBU Values