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Lambeth College LRC - IT Support: Reset Your Password

How to Reset Your Password

reset password

Setting up your Lambeth College IT Account

Once you have completed your enrolment, your will be issued with your Lambeth College ID number, email address and a default password. You can change that default password when you access your accounts.

If your password expires or want to change your password at any time to a new password, use the instructions below to reset your password yourself to a new password.

Resetting Your Password

  1. Click Reset Password

  2. Enter your Lambeth College email address.

3. Enter the characters in the picture or the words in the audio and then click Next

4. The next page will be verification through the email and phone number on your student record. If these have changed or are no longer accurate this stage will not work. You can (once your password has been reset by staff change the emails and/or phone). You will be send two verification codes. The first to the email that is on your student record, the second to the mobile phone on your student record. Once you have entered the verification codes, you will get the opportunity to reset your password.

5. Enter new password

6. Enter the new password again to confirm

7. Click Next

Please note: your new password must be minimum 10 characters including both upper and lower case letters as well as numbers and non-alphanumeric characters such as a-z, A-Z, 0-9, ! @ # $ % ^ & - + etc

For example: Cl&ph@M$W4

You can't repeat a password you have used before but you can add to it.

For example: Cl&ph@M$W42

Resetting your password whilst old one still working

1. Click Change Password

2. Enter your Old password

3. Enter New Password

4. Re-enter the New Password

5. Click Submit

Please note: your new password must be minimum 10 characters including both upper and lower case letters as well as numbers and non-alphanumeric characters such as a-z, A-Z, 0-9, ! @ # $ % ^ & - + etc.

For example: Cl&ph@M$W4

You can't repeat a password you have used before but you can add to it.

For example: Cl&ph@M$W42

Password Security

Your Lambeth College password must be changed regularly to ensure that the College’s systems are secure and this will enforced every 180 days. IT Services may also ask you to change your password at other times, for example if your account has been compromised. 

Please ensure that you access your email account regularly as this will help to ensure that passwords are updated when needed.

Passwords need to be complex, so follow all of the below principles. 

  • At least ten alphanumeric characters long 
  • Contain both upper- and lower-case characters e.g., a-z, A-Z  
  • Have numbers and punctuation characters as well as letters e.g., 0-9,!'#$%&'()*+,-./:;<=>?@[\]^_`{|}~ 
  • memorable for you, but difficult for someone to guess 

Please do not use the pound (£) character as this is not compatible with the Moodle VLE. 

Problems resetting your password. We can help!

If you can't reset your password and/or can't log in to your IT accounts, please do the following steps.

  1. Click Password Reset Help
  2. Enter your Student ID number and personal email (not college email) which we can contact you at.
  3. Click Submit.