Service Status: Updates

Check-in error - "An Unknown Error Occurred"

Wednesday 19th November 2025

Some of our services were affected by the ongoing worldwide outage of the 'Cloudflare' services on Tuesday 18th November.

We are aware that some students were unable to check-in using the myLSBU attendance app, getting an error which said: "An Unknown Error Occurred".

This problem seems to be resolved now.

Students...

Please continue to try to check-in to your classes and lectures.

Make sure that you have Bluetooth and locations services on and that you are on the LSBU eduroam wi-fi network.

If you are unable to check in for any reason:

1. Ask your lecturer to check you in manually. If they are also having problems, they should report it to the Staff IT Service desk.

Note: Lecturers are the only people who can check you in or update your attendance record. They are the only ones with the physical ability and who know you were there. Student IT Support and Attendance teams cannot change your check-in status.

2. Come to the Student IT Support help desk on level 03 of the LSBU Hub Library, where staff can check you device settings and escalate the problem if necessary.

‘Redirect failed’ error message when trying to access email via myLSBU app

November 2025

Description: We are aware of an issue impacting some Android devices, where users are receiving the error “Redirect failed” when tapping on the email link on myLSBU.

Current Update:  Microsoft have acknowledged that the root cause of this issue is due to a recent update to the Microsoft Outlook Android app to accommodate changes required to support Microsoft 365 Copilot. These changes inadvertently caused an app URL redirect conflict.

A fix is expected to be available in Microsoft Outlook for Android version 5.2543.0 though we are awaiting confirmation of the release timeline.

This workaround has been identified to help impacted users access their emails:

• Try re-installing the Outlook app on your Android device, this will prompt an update to the app if one is available.
• Add your LSBU email account to your Microsoft Outlook app and view emails there until this is resolved.
• View your LSBU email on a laptop or personal computer using a web browser: my.lsbu.ac.uk

Please note, we have had no reports iOS devices being impacted and this issue is not present when the same activity is performed using a laptop or personal computer.

Further updates will be shared as soon as they are available.

Thank you for your patience and understanding. We apologise for any inconvenience caused.

Please check back here for updates.