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Student IT Support

Library and student IT support enquiries

 Help desks

Face to face support

Southwark campus -  LSBU Hub Library, Level 03 LSBU Hub

Havering campus - Havering Campus Library and Student Centre

Croydon campus - Croydon Campus Library and Student Centre

Help desk opening hours

Further information about each campus library

 Online enquiry/email 

  1. Go to My Account and then My Enquiries and Requests
  2. Click on: Add new enquiry
  3. Nature of Enquiry: General Enquiry
  4. Topic: Choose Library or Student IT
  5. Give a clear explanation of your enquiry with screenshots if necessary.

See our MyAccount help sheet.

(If you can't login, use the Submit an enquiry option)

 Live Chat

Use the chat widget in the bottom right hand corner of our webpages

Monday to Friday - 10am to 3pm

 Telephone support

0207 815 6607
Monday to Friday - 9am to 4:30pm

 Self-service options

Help Sheets

FAQs

Find a drop-in session or workshop

Browse your Subject guide

Skills for Success teamskills for success

Key, transferable skills to help you write assignments, find authoritative and relevant research, effectively use applications like Microsoft Word and Excel and improve your English language, maths and statistics.

Information skills - Evaluating sources | researching | referencing | finding resources

Digital skills - Assignment formatting | Microsoft Office | Navigating Moodle | Submitting assignments

Academic practices and English language skills - Academic writing | English language | Presentation skills | Revision skills

Maths and statistics skills - Drug dosage calculations | Maths by topic | Numerical reasoning | Statistics

We're here to support your development through our programme of regular workshops, drop-in support sessions and appointments – in-person and online. 

All our library and student IT support help desks offer face-to-face and online support.

Library services

  • Checking your library account; 
  • Finding books and other resources in the library; 
  • Borrowing, returning and placing holds on resources;
  • Help finding and using the library facilities.

 Student IT support services

  • Accessing your LSBU IT accounts including email, MyAccount and Moodle VLE;
  • Submitting assignments;
  • Password problems;
  • Connecting to our eduroam Wi-Fi network on a laptop and mobile devices;
  • Software downloads including Microsoft Office 365;
  • Software troubleshooting.

 

Skills for Success teamskills for success

Key, transferable skills to help you write assignments, find authoritative and relevant research, effectively use applications like Microsoft Word and Excel and improve your English language, maths and statistics.

Information skills - Evaluating sources | researching | referencing | finding resources

Digital skills - Assignment formatting | Microsoft Office | Navigating Moodle | Submitting assignments

Academic practices and English language skills - Academic writing | English language | Presentation skills | Revision skills

Maths and statistics skills - Drug dosage calculations | Maths by topic | Numerical reasoning | Statistics

We're here to support your development through our programme of regular workshops, drop-in support sessions and appointments – in-person and online.