LLR Student IT Support delete?: Passwords

New Students - setting up your LSBU IT Account

Once you have completed your enrolment, you will be sent an email with your LSBU email address (for example s1234567@lsbu.ac.uk), username and a temporary password. You must change that password and set up your authentication before you can access your accounts.

Use the instructions below to do so.

If you have not yet received your email address and temporary password or it does not work, please get in touch with us via MyAccount or come to our help desk in the Library.

Setting up your new password

1. Please go to: office.com

2. Enter your LSBU email address. Click Next.

3. Enter your temporary password. Click Sign In.

4. You will be prompted to change your password.

5. Enter your temporary password again.

6. Create a new password (see information below on password security) and then confirm and Sign In.

7. You will need to link the Microsoft Authenticator app to your LSBU IT Account. You can download the application on your mobile phone or tablet via Apple App Store or Google Play Store.

8. You will need to provide further information such as your mobile phone number and alternative email address, so you don’t lose access to your account. This is so if you forget your password in the future, you will be able to easily reset it.

Setup your new password here

Step by step guide to setting-up Multi-Factor Authentication (MFA)

Password Security 

Your LSBU password will need to be changed regularly to ensure that the University’s systems are secure and this will enforced every 180 days. IT Services may also ask you to change your password at other times, for example if your account has been compromised. 

Please ensure that you access your email account regularly as this will help to ensure that passwords are updated when needed.

Passwords need to be complex, so follow all of the below principles. 

• At least 15 characters long 
• Contain both upper- and lower-case characters e.g., a-z, A-Z 
• Have numbers and punctuation characters as well as letters e.g., 0-9,!'#%&'()*+,-./:;<=>?@[\]^_`{|}~ 
• Memorable for you, but difficult for someone to guess 

Is this the password I use to login to LSBU systems? 

Yes, it is the password used for all LSBU main services (Office 365, Email, MyAccount, MyLSBU, Microsoft Teams, printing services, campus Wi-Fi and the Moodle VLE).

Once you have reset your password you will be able to access all your LSBU accounts in the usual way, using the new password. 

Password Reset Links

Want to update your password?

If you just want to update your existing, working password.

You must know you current password to use this link.

Password Update

Forgotten your Password?

If you have previously set up your account, but now don't know your password.

You should also use this link if you are resetting your password because it is no longer working.

Forgotten Password

Need to update your recovery information?

If you want to change the recovery details held for authentication, you can do this yourself.

You must know your current password to use this link.

Update Recovery Information

If you have 2-factor authentication turned on, you may need to contact us