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LLR Student IT Support: Passwords

What you need to know...

Password Reset - May 2022

In line with the LSBU password policy, passwords must be reset at least every 180 days.

We last had a password reset in November 2021, so if you haven't changed your LSBU password since November, you will shortly be required to reset it again.

You will receive an email reminder 2 weeks before it expires and again 1 week before. Finally, you will receive an email reminder the day before your password expires.

Please take the time to update your password before it expires.

 Password Update    You must know you current password to use this link.


If you have changed your LSBU password since November, you will not need to do anything now. 


If you have forgotten your password or it has expired, you can reset your password here:

Forgotten Password


If you have any problems resetting your password, you can contact us via:

OnlineMyAccount  (If you can't login, use the Submit an enquiry option)

Live Chat: See the chat link at the bottom right hand corner of this screen

Visit our help desksSee opening hours

New Students - setting up your LSBU IT Account

Once you have completed your enrolment, you will be sent an email with your LSBU email address, username and a temporary password. You must change that password before you can access your accounts.

Use the instructions below to do so.

If you have not yet received your email address and temporary password or it does not work, please get in touch with us via MyAccount or come to our help desk in the Library.

 

Setting up your new password

1. Go to office.com

2. Enter your LSBU email address. Click Next.

3.Enter your temporary password. Click Sign In

4. You will be prompted to change your password.

5. Enter your temporary Password again.

6. Enter a new password (twice) and Sign In

 

You will see the following: Don't lose access to your account!

  1. You will need to fill in at least two of the three options.

  2. It is recommended that you use the phone and email options.

 

Password Security 

Your LSBU password will need to be changed regularly to ensure that the University’s systems are secure and this will enforced every 180 days. IT Services may also ask you to change your password at other times, for example if your account has been compromised. 

Please ensure that you access your email account regularly as this will help to ensure that passwords are updated when needed.

Passwords need to be complex, so follow all of the below principles. 

  • At least ten alphanumeric characters long 
  • Contain both upper- and lower-case characters e.g., a-z, A-Z 
  • Have numbers and punctuation characters as well as letters e.g., 0-9,!'#$%&'()*+,-./:;<=>?@[\]^_`{|}~ 
  • memorable for you, but difficult for someone to guess 

Please do not use the pound (£) or dollar ($) character as this is not compatible with some platforms. 

Self-Service Password Reset

Students with new accounts or who have not set up authentication methods previously, will be prompted to register their account with the Microsoft' self-service password reset' service when they log in to office.com.

Then, if you forget your password in the future, you will be able to easily reset it once you have registered two ways for Microsoft to contact you - for example an alternative email address and a mobile phone number.

Microsoft would then send you a security code to your backup email account or mobile phone and this will enable you to log in and change your password.  

Is this the password I use to login to LSBU systems? 

Yes, it is the password used for all LSBU main services (Office 365, Email, MyAccount, MyLSBU, Microsoft Teams, printing services, campus Wi-Fi and the Moodle VLE).


Once you have reset your password you will be able to access all your LSBU accounts in the usual way, using the new password. 

Problems resetting your password? We can help!

If for some reason you cannot reset your password and cannot log in to your IT accounts, please get in touch!

In order that we can resolve this issue for you and get you back into your accounts as quickly as possible, send us the following information:

Full Name
Student ID number
Details of the problem, what you've tried, the exact error message you see, a screenshot is really helpful too.


You can contact us via:

Online: MyAccount  (If you can't login, use the Submit an enquiry option)

Live Chat: See the chat link at the bottom right hand corner of this screen

Visit our help desks: See opening hours


Note: We aim to resolve any IT account issues within 48 working hours. We recommend that you only contact your lecturers about IT account issues if you are unable to access your email, MS Teams and Moodle for longer than the 48 hour period. Thank you.

Password Reset Links


New Student - IT Account Set Up

You will have been sent a temporary password by email. Use this link to set up your authentication details and a new password.

This link should also be used if you are an existing student who has had your account reset and you have been sent a temporary password.

IT Account Set Up

Forgotten your Password?

If you have previously set up your account, but now don't know your password.

You should also use this link if you are resetting your password because it is no longer working.

Forgotten Password

Want to update your password?

Looking for a way to just update your password?

You must know you current password to use this link.

Password Update

Need to update your recovery information?

If you want to change the recovery details held for authentication, you can do this yourself.

You must know your current password to use this link.

Update Recovery Information

If you have 2-factor authentication turned on, you may need to contact us