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LLR Student IT Support content 2023

Passwords must now be at least 15 characters! ***************

New students - setting up your LSBU IT account

Once you have completed your enrolment, you will be sent an email with your LSBU email address (for example, s1234567@lsbu.ac.uk), username and a temporary password. You must change that password and set up your authentication before you can access your accounts.

Use the instructions below to do so.

If you have not yet received your email address and temporary password or it does not work, please get in touch with us via MyAccount or come to our help desk in the Library.

 

Setting up your new password

1. Please go to office.com

2. Enter your LSBU email address. Click Next.

3.Enter your temporary password. Click Sign In.

4. You will be prompted to change your password.

5. Enter your temporary password again.

6. Create a new password (see information below on password security) and then confirm and Sign in

7. You will then be asked for More information. This is to set up your authentication methods so that you can login off campus and reset your own password in the future.

8. You will be offered the Microsoft Authenticator app, which you can download on your mobile phone or tablet via Apple App Store or Google Play Store. HOWEVER, if you prefer, you can use your phone and personal email address to get a code for authentication - see below.

9. To use your phone and email address, select I want to set up a different method from the bottom left of the box. You will need 2 methods of authentication, so choose phone first and follow the on screen instructions. Then follow the process again with your personal email address.

Setup your new password here

Step by step guide to setting-up Multi-Factor Authentication (MFA)


Is this the password I use to login to LSBU platforms?

Yes, it is the password used for all LSBU platforms (Office 365, Email, MyAccount, myLSBU, Microsoft Teams, printing services, campus Wi-Fi and Moodle VLE).

Password Reset

Password about to expire?

If you just want to update your existing, working password click the link below.

You must know you current password to use this link.

Password Update


Forgotten your Password?

If you have previously set up your account, but now don't know your password use this link.

You should also use this link if you are resetting your password because it is no longer working.

Forgotten Password

 Password reset help sheet


Need to update your recovery information?

If you want to change the recovery details held for authentication, you may be able to do this yourself.

You must know your current password to use this link.

Update Recovery Information

If you are unable to update your recovery information contact us

Problems resetting your password? We can help!

If for some reason you cannot reset your password and cannot log in to your IT accounts, please get in touch!

In order that we can resolve this issue for you and get you back into your accounts as quickly as possible, send us the following information:

Full Name
Student ID number
Details of the problem, what you've tried, the exact error message you see, a screenshot is really helpful too.


You can contact us via:

Online: MyAccount  (If you can't login, use the Submit an enquiry option)

Live Chat: See the chat link at the bottom right hand corner of this screen

Phone: 0207 815 6607, phonelines are open Monday to Friday 9am to 5pm

Visit our help desks: See opening hours


Note: We aim to resolve any IT account issues within 48 working hours. We recommend that you only contact your lecturers about IT account issues if you are unable to access your email, MS Teams and Moodle for longer than the 48 hour period. Thank you.

Password security

Your LSBU password will need to be changed regularly to ensure that the University’s systems are secure. You will receive an email every 180 days asking you to reset your password. IT Services may also ask you to change your password at other times, for example if your account has been compromised. 

Please ensure that you check your emails regularly so you can update your password when needed. If you find you cannot login, your password may have expired. You will need to reset your password before you can log back in. 

Your password must meet the following criteria:

  • Be at least 15 alphanumeric characters long 
  • Contain both upper and lower-case characters e.g., a-z, A-Z 
  • Have at least one number and special character as well as letters e.g., 0-9,!'%&'()*+,-./:;<=>?@[\]^_`{|}~ 
  • Be memorable for you, but difficult for someone to guess 

Please do not use the pound (£) or dollar ($) or hashtag (#) character as this is not compatible with some platforms.