| How to raise a case with us? | via Topdesk |
| IT@lsbu.ac.uk | |
| Phone? | 020 7815 6500 |
| Live Chat? | No |
| Enquiry Hours |
Mon to Fri 8am to 6pm (phone and email/topdesk) Self-service logging of cases via topdesk 24/7 |
| Face to face help available from help desk in Technopark 1A24 | Walk-in Mon to Fri 8am to 6pm for teaching emergencies affecting live teaching experience, otherwise by appointment only |
| Escalation of urgent case/s | |
| Knowledge Champions (FAQs) | Each team lead/operator/analyst is responsible for updating and creating knowledge base articles which are published on OurLSBU and on Topdesk. Team Leaders and Managers sign these off |
| Website of info |
| Topics | Example |
| Staff IT issues and technical problems | My staff laptop is broken - can it be fixed |
| I can't access my IT account and can't reset my password | |
| Advice for staff on using applications and enquiries if you are looking for a new IT/technical solution to an issue |
| Topics | Where should it be referred (if known) |
| Student first line IT support | LLR Library and IT support queue - they will log with IT services anything which needs to be escalated to them |