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myLSBU Salesforce Connect

Who Does What?: IT services

Team Info

How to raise a case with us? via Topdesk 
Phone? 020 7815 6500
Live Chat? No
Enquiry Hours

Mon to Fri 8am to 6pm (phone and email/topdesk)   

 Self-service logging of cases via topdesk 24/7

Face to face help available from help desk in Technopark 1A24 Walk-in Mon to Fri 8am to 6pm for teaching emergencies affecting live teaching experience, otherwise by appointment only
Escalation of urgent case/s

 Paresh Patel

Leslie Wainman

Knowledge Champions (FAQs) Each team lead/operator/analyst is responsible for updating and creating knowledge base articles which are published on OurLSBU and on Topdesk.  Team Leaders and Managers sign these off
Website of info

IT Services on Connect




Topics Example
Staff IT issues and technical problems  My staff laptop is broken - can it be fixed
  I can't access my IT account and can't reset my password
Advice for staff on using applications and enquiries if you are looking for a new IT/technical solution to an issue  


Topics Where should it be referred (if known)
Student first line IT support LLR Library and IT support queue - they will log with IT services anything which needs to be escalated to them