How to raise a case with us? | via Topdesk |
IT@lsbu.ac.uk | |
Phone? | 020 7815 6500 |
Live Chat? | No |
Enquiry Hours |
Mon to Fri 8am to 6pm (phone and email/topdesk) Self-service logging of cases via topdesk 24/7 |
Face to face help available from help desk in Technopark 1A24 | Walk-in Mon to Fri 8am to 6pm for teaching emergencies affecting live teaching experience, otherwise by appointment only |
Escalation of urgent case/s | |
Knowledge Champions (FAQs) | Each team lead/operator/analyst is responsible for updating and creating knowledge base articles which are published on OurLSBU and on Topdesk. Team Leaders and Managers sign these off |
Website of info |
Topics | Example |
Staff IT issues and technical problems | My staff laptop is broken - can it be fixed |
I can't access my IT account and can't reset my password | |
Advice for staff on using applications and enquiries if you are looking for a new IT/technical solution to an issue |
Topics | Where should it be referred (if known) |
Student first line IT support | LLR Library and IT support queue - they will log with IT services anything which needs to be escalated to them |