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MyLSBU Salesforce Connect

Who Does What?: IT services

Team Info

How to raise a case with us? via Topdesk
  IT@lsbu.ac.uk 
Phone? 020 7815 6500
Live Chat? No
Enquiry Hours

Mon to Fri 8am to 6pm (phone and email/topdesk)   

 Self-service logging of cases via topdesk 24/7

Face to face help available from help desk in Technopark 1A24 Walk-in Mon to Fri 8am to 6pm for teaching emergencies affecting live teaching experience, otherwise by appointment only
Escalation of urgent case/s

 Paresh Patel

Leslie Wainman

Knowledge Champions (FAQs) Each team lead/operator/analyst is responsible for updating and creating knowledge base articles which are published on OurLSBU and on Topdesk.  Team Leaders and Managers sign these off
Website of info

https://our.lsbu.ac.uk/
home
/how-to/it-services-home

https://lsbu.topdesk.
net/

 

Enquiries

Topics Example
Staff IT issues and technical problems  My staff laptop is broken - can it be fixed
  I can't access my IT account and can't reset my password
Advice for staff on using applications and enquiries if you are looking for a new IT/technical solution to an issue  

 


Topics Where should it be referred (if known)
Student first line IT support LLR Library and IT support queue - they will log with IT services anything which needs to be escalated to them