| How to raise a case with us? | via Salesforce Apprenticeships queue (for School of Apprenticeships) |
| apprenticeshi ps@lsbu.ac.uk - main email address for apprenticeship enquiries |
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| Phone? | tbc |
| Live Chat? | not at present |
| Enquiry Hours | Mon - Fri 0900 -1700 |
| Escalation of urgent cases | Manjinder Chhokran |
| Team Lead | Manjinder Chhokran |
| Knowledge Champion (FAQs) | Annabelle Trotter |
| Website of info | https://www.lsbu.ac.uk/b usiness/apprenticeships |
| Topics | Example | |
| Queries from apprentices about their course (non academic) | ||
| Changes in their working hours |
It is important to inform the team of changes to working hours as this can affect their 20% off-the-job training
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| Changes in their employer | ||
| Attendance reports | Apprentices looking to obtain their attendance report to provide to their employer or to use for One File | |
| One File/Aptem | How to log in and use these systems. Any issues with the systems |
| Topics | Where it should be referred (if known)? |
| Admissions queries | Admissions team |
| Timetabling of their course | Student IT support if timetable broken; or Timetabling/their Course Director if issues about nature of timetable |
| What they should be logging on One File | Course director/tutor can advise |
| Academic queries on teaching, marking, assignments, exams | Course director/tutor/lecturer for relevant modules |