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myLSBU Salesforce Connect

Who Does What?: Apprenticeships

Team Info

How to raise a case with us? via Salesforce Apprenticeships queue (for School of Apprenticeships)
 - main email address for apprenticeship enquiries
Phone? tbc
Live Chat? not at present
Enquiry Hours Mon - Fri 0900 -1700
Escalation of urgent cases  Manjinder Chhokran
Team Lead Manjinder Chhokran
Knowledge Champion (FAQs) Annabelle Trotter
Website of info



Topics Example
Queries from apprentices about their course (non academic)  
Changes in their working hours
It is important to inform the team of changes to working hours as this can affect their 20% off-the-job training
Changes in their employer  
Attendance reports Apprentices looking to obtain their attendance report to provide to their employer or to use for One File
One File/Aptem How to log in and use these systems. Any issues with the systems


Topics Where it should be referred (if known)?
Admissions queries Admissions team
Timetabling of their course Student IT support if timetable broken; or Timetabling/their Course Director if issues about nature of timetable
What they should be logging on One File Course director/tutor can advise
Academic queries on teaching, marking, assignments, exams Course director/tutor/lecturer for relevant modules