Skip to Main Content
myLSBU Salesforce Connect

Who Does What?: Library and Student IT support

Team Info

How to raise a case with us? via Salesforce LLR Customer Service & Student IT queue 


Phone? 020 7815 6607
Live Chat? Yes
Enquiry Hours Mon - Fri  08:30 to 19:00 (term-time, to 17:00 only in vacation);  Sat-Sun 10:00 to 16:20
Face to face help available from help desks

in LSBU Hub Southwark Library, Croydon Library/Student Centre, Havering Campus Library 

 opening hours 

Appointments offered? Yes - students can book appointments with Info Skills Librarians and Digital Skills Centre team via MyAccount
Escalation of urgent case/s

Sheila Graham

Alan Doherty

Knowledge Champion (FAQs) Jessica McGuinness
Website of info https://libguides.lsbu.




Enquiries related to library spaces, collections, services for all LSBU users and visitors; and 1st line IT support for LSBU students only. Digital Skills for students, staff and alumni.  University archives, repository, and research data support

Topics Example
First line IT support for students Student IT account issues - setting up  passwords, password reset, authentication
  Students who can't log into various services - email, My Account, MyLSBU, Moodle, Global Protect etc
  Students unable to access timetable
  Student issues accessing univ supported software - how they can access software on and off-campus via Apps Anywhere, accessing free software from Univ
  Basic help on use of MS Office software - eg formatting assignments
  Student issues with printing inc large scale printing up to A0 in the Libraries and large format print/bind services
  Student issues with assignment/submission/queries on Turnitin
Equipment in LLR spaces Student issues with PCs/equipment in the campus libraries
  Short term laptop loans (LSBU students only)
LLR study spaces/facilities Access to study space in the campus libraries
  Student group room bookings in Perry Library, Keyworth Centre, and Croydon Campus
Library Services Issues with equipment or facilities in the campus libraries
  Issues with borrowing/returning items to library
  Finding info for assignments/study/research - eg finding books, journal articles, searching databases (physical and online) - More complex queries can contact the Information Skills Librarians
  Referencing your work basic queries - more complex queries can contact the Information Skills Librarians
  Access to other University Libraries via the SCONUL Access scheme
  Access to our libraries for visitors
  Access to the University archives via
Digital Skills Training Digital Skills certifications (eg MOS certs, European Computer Driving Licence, Adobe certifications), learning sessions - workshops and 1-2-1s on use of MS software and digital skills support via Digital Skills Centre - available to students, staff and alumni.  Moodle training available for academics
LSBU Open Research Open access repository of research outputs by LSBU students/staff inc PHD theses - support and guidance on this via
Research Data Management Guidance, training and support with sharing data via LSBU Open Research via


Topics Where it should be referred (if known)
IT support issues for LSBU staff (eg their email, IT account, PC) IT services helpdesk
Academic writing, report writing, Maths and English Skills Skills for Learning Team
Proof-reading of assignments n/a at Univ - Skills for Learning will give some advice on proof-reading but won't proof-read students work
Long term laptop loans for multiple days/weeks Students without own equipment should consult Student Life team for details of any help available towards equipment costs
Equipment in classrooms outside library spaces (eg PC in student labs or AV in lecture theatres) IT services helpdesk
Room bookings outside the LLR student group rooms in the Libraries and Keyworth Centre Estates services helpdesk
Provision of degree certificates/transcripts Exams and Conferments team
HAPLO enquiries apart from those related to the repository of research outputs Research and Enterprise team
ID cards for LSBU alumni Alumni and Development team
LLR can't add students to Moodle groups or edit assignment submissions/settings Relevant academic for the module can do this