How do you raise a case with us?:
via Salesforce - Accommodation queue
via email - accommodation@lsbu.ac.uk
You can phone us on 020 7815 6417
Live Chat?: No (to be arranged)
Enquiry Hours: Mon - Fri 09:00 - 17:00
Urgent escalation of a case/cases - who do I contact?: Lesley Duffy duffyl3@lsbu.ac.uk
Website where info on our services can be found: https://www.lsbu.ac.uk/student-life/accommodation
Knowledge champion responsible for our Knowledge articles (FAQs): Rebecca Palmer Natasha Barrett
Most enquiries relating to students finding and applying for accommodation both in our halls and privately
|
Topics |
Example |
| Applying for accommodation and application status | how/when can I apply? |
| when will I hear about my room offer? | |
| Accommodation contract queries | |
| Accommodation licence agreements | how do i sign my agreement? |
| Accommodation finance issues |
I've paid too much money or am owed money - how do I get my refund? Where can I find my schedule of payments? - I don't know what I owe Where can I get a statement of my account? |
| Accommodation Payment plans |
I can't afford my rent - can I set up a payment plan? |
| Accommodation complaints | I would like to make a complaint about my accommodation - where is the complaints procedure? |
| Accommodation disputes | I have an issues in halls - how can I resolve? |
| Accommodation portal account issues | I can't log into the accommodation portal |
| Accommodation wellbeing advice | What support is available in halls should I need wellbeing advice? |
| Arrivals process and moving in |
Can I have info about the arrivals process? When can I move in - can I move in early? |
| Booking fees | How much is the advance payment? |
| COVID quarantine advice re: Halls | Can I quarantine in halls? |
| Departure info | What should I do when I depart my accommodation? |
| Emergency Accommodation | I am homeless - can you help? |
| Halls of residence info | Where can I get info on halls? Which is the best one to live in? |
| Maintenance issues | I have an issue with my room - how do I report it and get it fixed? |
| Post | How does the post work in LSBU accommodation - what address should I use and where do I collect my post? |
| Private Accommodation | I don't want to live in halls, where can I apply privately in the local area? |
| Requests to leave | My circumstances have changed - can I request to leave and what is the process? |
| Room moves |
I want to change my room I don't like my flatmates and want to move - how can I arrange this? |
| Summer extensions | I want to stay on in halls after my contract ends - is this possible? how can I do it? |
| Summer bookings from private institutions | Enquiries from private institutions for summer bookings |
| Support while in halls for independent/care experienced/refugee/asylum students | I am an independent student (or other) - can I stay in the hall longer? what support is available for me? |
| Welfare concerns | I'm concerned about my flat mate - who do I report this to? |
| Topic | Where should it be referred (if known) |
| CAS and Visa enquiries | Compliance? |
| Course details and information | Admissions? |
| Student Status Letters | Student Life Centre |
| Tuition fees | Student Life Centre? |
| Changing courses | Admissions? |
| Job opportunities/enquiries | Employability |
| International student enquiries | Admissions? |