How do you raise a case with us?:
via Salesforce - Accommodation queue
via email - accommodation@lsbu.ac.uk
You can phone us on 020 7815 6417
Live Chat?: No (to be arranged)
Enquiry Hours: Mon - Fri 09:00 - 17:00
Urgent escalation of a case/cases - who do I contact?: Lesley Duffy duffyl3@lsbu.ac.uk
Website where info on our services can be found: https://www.lsbu.ac.uk/student-life/accommodation
Knowledge champion responsible for our Knowledge articles (FAQs): Rebecca Palmer Natasha Barrett
Most enquiries relating to students finding and applying for accommodation both in our halls and privately
Topics |
Example |
Applying for accommodation and application status | how/when can I apply? |
when will I hear about my room offer? | |
Accommodation contract queries | |
Accommodation licence agreements | how do i sign my agreement? |
Accommodation finance issues |
I've paid too much money or am owed money - how do I get my refund? Where can I find my schedule of payments? - I don't know what I owe Where can I get a statement of my account? |
Accommodation Payment plans |
I can't afford my rent - can I set up a payment plan? |
Accommodation complaints | I would like to make a complaint about my accommodation - where is the complaints procedure? |
Accommodation disputes | I have an issues in halls - how can I resolve? |
Accommodation portal account issues | I can't log into the accommodation portal |
Accommodation wellbeing advice | What support is available in halls should I need wellbeing advice? |
Arrivals process and moving in |
Can I have info about the arrivals process? When can I move in - can I move in early? |
Booking fees | How much is the advance payment? |
COVID quarantine advice re: Halls | Can I quarantine in halls? |
Departure info | What should I do when I depart my accommodation? |
Emergency Accommodation | I am homeless - can you help? |
Halls of residence info | Where can I get info on halls? Which is the best one to live in? |
Maintenance issues | I have an issue with my room - how do I report it and get it fixed? |
Post | How does the post work in LSBU accommodation - what address should I use and where do I collect my post? |
Private Accommodation | I don't want to live in halls, where can I apply privately in the local area? |
Requests to leave | My circumstances have changed - can I request to leave and what is the process? |
Room moves |
I want to change my room I don't like my flatmates and want to move - how can I arrange this? |
Summer extensions | I want to stay on in halls after my contract ends - is this possible? how can I do it? |
Summer bookings from private institutions | Enquiries from private institutions for summer bookings |
Support while in halls for independent/care experienced/refugee/asylum students | I am an independent student (or other) - can I stay in the hall longer? what support is available for me? |
Welfare concerns | I'm concerned about my flat mate - who do I report this to? |
Topic | Where should it be referred (if known) |
CAS and Visa enquiries | Compliance? |
Course details and information | Admissions? |
Student Status Letters | Student Life Centre |
Tuition fees | Student Life Centre? |
Changing courses | Admissions? |
Job opportunities/enquiries | Employability |
International student enquiries | Admissions? |