How do you raise a case with us? | via Salesforce - Student Complaints queue |
student.complaints @lsbu.ac.uk |
|
Enquiry Hours | Mon - Fri 0900 - 1700 |
Urgent escalation of case/s | Nicola Mitchell |
Knowledge Champion (FAQs) | Nicola Mitchell |
Website of info | |
Appointments offered? | Yes only at stage 1 of the student complaints procedure via the Conciliation service |
Topics | Examples |
Student Complaints | How can I make a complaint? |
What are the stages of the complaints procedure? | |
Who can make a complaint via the student complaints procedure? | |
Can I submit a group student complaint? | |
What do I do if I have exhausted the complaints procedure? | |
Can someone submit my complaint on my behalf? | |
What evidence can I provide with my complaint? | |
Are there time limits for making complaints? | |
Topics | Where should it be referred (if known) |
Complaints from applicants | Admissions via the applicant complaints and appeals of admission decision procedure |
Complaints from general public | Relevant department or team the issue relates to |
Students requesting fee concessions where no complaint involved (eg financial difficulty) | Student Life Centre initially for financial advice |
Concern about a decision made by an academic body regarding progression, academic assessment, awards | Academic Appeals Team (appeals@lsbu.ac.uk) |
Disatisfaction about an outcome received under the Academic Misconduct Procedure | Academic Misconduct Team (amregs@lsbu.ac.uk) |
Complaints about LSBU Students | Student Disciplinary Team (studisc@lsbu.ac.uk) |
Complaints about Student Union | Students Union (hello@southbank.su) |
Disatisfaction about an outcome received under the Student Disciplinary Team | Student Disciplinary Team (studisc@lsbu.ac.uk) |
Disatisfaction about an outcome received under the Fitness to Practice Procedure | Fitness to Practice Team (hscftp@lsbu.ac.uk) |
Disatisfaction about an outcome received under the Fitness to Study Procedure | Student wellbeing (studentwellbeing@lsbu.ac.uk) |
Confidential whistleblowing issues | Follow LSBU Speak Up Policy |
Employment matters (eg a student who is also a member of staff) | Human Resources |
Employer complaints | Apprenticeship Team (employercomplaints@lsbu.ac.uk) |