| Topics |
Where should it be referred (if known) |
| Complaints from applicants |
Admissions via the applicant complaints and appeals of admission decision procedure |
| Complaints from general public |
Relevant department or team the issue relates to |
| Students requesting fee concessions where no complaint involved (eg financial difficulty) |
Student Life Centre initially for financial advice |
| Concern about a decision made by an academic body regarding progression, academic assessment, awards |
Academic Appeals Team (appeals@lsbu.ac.uk) |
| Disatisfaction about an outcome received under the Academic Misconduct Procedure |
Academic Misconduct Team (amregs@lsbu.ac.uk) |
| Complaints about LSBU Students |
Student Disciplinary Team (studisc@lsbu.ac.uk) |
| Complaints about Student Union |
Students Union (hello@southbank.su) |
| Disatisfaction about an outcome received under the Student Disciplinary Team |
Student Disciplinary Team (studisc@lsbu.ac.uk) |
| Disatisfaction about an outcome received under the Fitness to Practice Procedure |
Fitness to Practice Team (hscftp@lsbu.ac.uk) |
| Disatisfaction about an outcome received under the Fitness to Study Procedure |
Student wellbeing (studentwellbeing@lsbu.ac.uk) |
| Confidential whistleblowing issues |
Follow LSBU Speak Up Policy |
| Employment matters (eg a student who is also a member of staff) |
Human Resources |
| Employer complaints |
Apprenticeship Team (employercomplaints@lsbu.ac.uk) |
