| How to raise a case with us? | via Salesforce Course Enquiries queue |
| course.enquiry @lsbu.ac.uk |
|
| Phone | 020 7815 7500 |
| Live Chat? | Yes |
| Enquiry Hours |
Live Chat: Mon - Fri 0900 - 1700 Phone: Mon - Fri 1000 - 1600 |
| Appointments offered? | No |
| Urgent escalation of case/s |
Mike Swire for general course enquiries Mehmet Tarhan for Open Days/Events/ Unibuddy |
| Knowledge Champion (FAQs) |
|
| Website of info | https://www.lsbu. ac.uk/study |
| Topic | Example |
| General course enquiries from those interested in a course at LSBU (home students only) | What are the entry requirements for various UG/PG/Apprenticeship courses. Can you give me more details about what the course consists of - eg module details; can it be done full-time; part-time; when does course run and at what sites? |
| Queries on the application process up to submitting application (once someone has applied and is in application process then they should contact Admissions with any queries) | |
| Queries on accepting offers, how to defer | |
| Course enquiry events (dealt with by Marketing team led by Mehmet Tarhan/Thamena Hoque) |
LSBU campus tours - how to book on these (team also manages these events) Open Day Events are managed by the events team: opendays@lsbu.ac.uk |
| Marketing team also answer course enquiries via UniBuddy and Student Room |
| Topic | Where should it be referred (if known) |
| Prospective student course enquiries from International Students | LSBU Global team (via QSES) global@lsbu.ac.uk |
| Course changes | Student Admin for your School? |
| ID card issues | Student Life Centre |
| Visa related enquiries for international students | Immigration and Compliance |
| Password re-set | LLR Student IT support |
| Any queries post-enrolment (eg from enrolled students) | Student Life Centre - Student Admin - LLR as applicable |
| Fees queries | Fees team (for payment plans - Income team) |