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myLSBU Salesforce Connect

Who Does What?: Course Enquiries

Team Info

How to raise a case with us? via Salesforce Course Enquiries queue
Phone 020 7815 7500
Live Chat? Yes
Enquiry Hours

Live Chat: Mon - Fri 0900  - 1700

Phone: Mon - Fri 0900 - 1700 /  Sat-Sun 1000 - 1620

Appointments offered? No
Urgent escalation of case/s

Mike Swire for general course enquiries

Mehmet Tarhan for Open Days/Events/ Unibuddy

Knowledge Champion (FAQs)


Olayemi Opeseyitan

Website of info https://www.lsbu.


Topic Example
General course enquiries from those interested in a course at LSBU (home students only) What are the entry requirements for various UG/PG/Apprenticeship courses. Can you give me more details about what the course consists of  - eg module details; can it be done full-time; part-time; when does course run and at what sites?
  Queries on the application process up to submitting application (once someone has applied and is in application process then they should contact Admissions with any queries)
  Queries on accepting offers, how to defer
Course enquiry events  (dealt with by Marketing team led by Mehmet Tarhan/Thamena Hoque)

LSBU campus tours - how to book on these (team also manages these events)

Open Day Events  are managed by the events team:

  Marketing team also answer course enquiries via UniBuddy and Student Room


Topic Where should it be referred (if known)
Prospective student course enquiries from International Students  LSBU Global team (via QSES)
Course changes Student Admin for your School?
ID card issues Student Life Centre
Visa related enquiries for international students Immigration and Compliance
Password re-set LLR Student IT support
Any queries post-enrolment (eg from enrolled students) Student Life Centre - Student Admin - LLR as applicable
Fees queries Fees team (for payment plans - Income team)