| How to raise a case with us? |
via Salesforce - multiple Student Admin queues eg queues for each School: Business Inst of Health and Social Care Law, Soc Sci and Arts Creative Inds App Sci, BEA and Engineering
plus also Student Admin queues for other tasks eg : Engagement; Info and Liaison; Late submission requests (see panel to right for details of what should be directed where) |
| Face to face enquiries and by phone? |
Support for IHSC students School Office: K2 building K2-GR By phone: Pre-reg nursing students (with health apprenticeships) help: 020 7815 5403 (programme manager - Mel Lynch) Placements help/ DBS / OH : 020 7815 5410 (programme manager - Grace Horan) CPPD/ Post-reg nursing students help: 020 7815 5412 (programme manager - Shiblu Rahman)
Support for Business School students School Office: Business School LRC007 By phone: 020 7815 5413 (programme manager - Soumaya Touzani)
Support for Arts & Creative Inds, and Law & Soc Sci students School Office: Borough Rd building BR201 By phone: 020 7815 7754 (programme manager - Alison Hatt)
Support for Applied Sci, Built Env & Arch, and Engineering students School office: Tower Block TB318 By phone: 020 7815 5411 (programme manager - Fatmatta Sawlani)
Student Engagement, Attendance & ECs: 020 7815 7753 (team leader - tbc)
Visa Sponsored Students Academic Engagement Monitoring: 020 7815 5714 (Keith Brazil/Naomi Kamau)
Information & Liaison: tbc : Reference queries: references@lsbu.ac.uk Fitness to practice queries: hscftp@lsbu.ac.uk Sponsor requests: info@lsbu.ac.uk |
| Live Chat? | Not at present |
| Enquiry Hours? |
Mon - Fri 0900 - 1700
|
| Escalation of urgent case/s |
To the relevant School leaders shown above
Further escalation: |
| Knowledge Champions (FAQs) | |
| Topics | Example |
| General Student Admin | |
| CPPD Admissions (IHSC) | |
| CPPD Enrolment (IHSC) | |
| Re-enrolment of students | |
| Re-enrolment data entry | |
| Student record maintenance | |
| Publication of students exam results on MyLSBU and any issues with this | Where are my results/they are missing? |
| Data audits | |
| Student DBS (Disclosure and barring service checks) | |
| Student Occupational Health Issues | |
| Student Uniforms and Badges | |
| Course boards | |
| Professional registrations | |
| Student placement travel and dual accommodation expense claims | Kehinde Adekoya administers this area |
| NHSBSA funding/bursaries/grants (National Health Service Business Services Authority) | Mel Lynch responsible for this area |
| Student enquiries on tuition fee invoicing (CPPD students only) | |
| Tuition fee self-financing payment (CPPD students only) | |
| Student ID card imaging and production (Havering) | |
| "Exam base" room organisation - room for staff and invigilators to collect exam scripts from | |
| Previous student transcripts, confirmation of studies, study hours, education forms (HSC students only - others via Exams and Conferments team) | |
| Assessments and Exam Boards | Entering marks for exams |
| Pre-boards | |
| Examination boards | |
| Producing transcripts | |
| Result letters | |
| Minutes | |
| Placements | Placements mapping |
| Placements allocations | |
| Student placement records maintenance (via InPlace system) | |
| Placement invoicing | |
| Placement audits | |
| Front Line Student Support | Coursework/PAD/OAR submissions and returns (non electronic) |
| DBS checks | |
| Occupational Health | |
| Uniforms | |
| Nursing, midwifery and radiation therapy badges | |
| Placement travel and dual accommodation claims | |
| Student Engagement Team | Student attendance and monitoring |
| Extenuating circumstances | |
| Additional needs student exam arrangements | |
| Information and Liaison Team | Fitness to practice (HSC) |
| OIA - Office of independent adjudicator enquiries | |
| References for students | |
| Data access | |
| Tier 4 Engagement Team | Student attendance and engagement for international students |