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MyLSBU Salesforce Connect

Who Does What?: Student Administration

Team Info

How to raise a case with us?

via Salesforce - multiple Student Admin queues eg queues for each School: 


Inst of Health and Social Care

Law, Soc Sci and Arts Creative Inds

App Sci, BEA and Engineering


plus also Student Admin queues for other tasks eg : Engagement;  Info and Liaison;  Late submission requests (see panel to right for details of what should be directed where)

Face to face enquiries and by phone?

Support for IHSC students 

School Office: K2 building K2-GR

By phone:

Pre-reg nursing  students (with health apprenticeships) help: 020 7815 5403  (programme manager - Mel Lynch)

Placements help/ DBS / OH : 020 7815 5410    (programme manager - Grace Horan)

CPPD/ Post-reg nursing students help: 020 7815 5412  (programme manager - Shiblu Rahman)


Support for Business School students

School Office: Business School LRC007

By phone:

020 7815 5413 (programme manager - Soumaya Touzani)


Support for Arts & Creative Inds,  and Law & Soc Sci students

School Office: Borough Rd building BR201

By phone:

020 7815 7754 (programme manager - Alison Hatt)


Support for Applied Sci,  Built Env & Arch, and Engineering students

School office: Tower Block TB318

By phone:

020 7815 5411 (programme manager - Fatmatta Sawlani)


Student Engagement, Attendance & ECs: 020 7815 7753 (team leader - tbc)


Visa Sponsored Students Academic Engagement Monitoring: 020 7815 5714 (Keith Brazil/Naomi Kamau)


Information & Liaison: tbc :     Reference queries:

                                                                 Fitness to practice queries:

                                                                 Sponsor requests:

Live Chat? Not at present
Enquiry Hours?

Mon - Fri 0900 - 1700


Escalation of urgent case/s

To the relevant School leaders shown above


Further escalation:

Kerry Shewan 

Knowledge Champions (FAQs)

Elliot McCloskey
Carlo Dunn
Alex Vann  
Alison Hatt  




Topics Example
General Student Admin  
CPPD Admissions (IHSC)  
CPPD Enrolment (IHSC)  
Re-enrolment of students  
Re-enrolment data entry  
Student record maintenance  
Publication of students exam results on MyLSBU and any issues with this Where are my results/they are missing?
Data audits  
Student DBS (Disclosure and barring service checks)  
Student Occupational Health Issues  
Student Uniforms and Badges  
Course boards  
Professional registrations  
Student placement travel and dual accommodation expense claims Kehinde Adekoya administers this area
NHSBSA funding/bursaries/grants (National Health Service Business Services Authority)  Mel Lynch responsible for this area
Student enquiries on tuition fee invoicing (CPPD students only)  
Tuition fee self-financing payment (CPPD students only)  
Student ID card imaging and production (Havering)  
"Exam base" room organisation - room for staff and invigilators to collect exam scripts from
Previous student transcripts, confirmation of studies, study hours, education forms (HSC students only - others via Exams and Conferments team)  
Assessments and Exam Boards Entering marks for exams
  Examination boards
  Producing transcripts
  Result letters
Placements Placements  mapping
  Placements allocations
  Student placement records maintenance (via InPlace system)
  Placement invoicing
  Placement audits
Front Line Student Support Coursework/PAD/OAR submissions and returns (non electronic)
  DBS checks
  Occupational Health
  Nursing, midwifery and radiation therapy badges
  Placement travel and dual accommodation claims
Student Engagement Team Student attendance and monitoring
  Extenuating circumstances
  Additional needs student exam arrangements
Information and Liaison Team Fitness to practice (HSC)
  OIA - Office of independent adjudicator enquiries
  References for students
  Data access
Tier 4 Engagement Team Student attendance and engagement for international students