| How to raise a case with us? | via Salesforce Skills for Learning queue (student cases via live chat go via Student Life Centre initially) |
| s4l@lsbu.ac.uk | |
| Phone? | No |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 0900 - 1700 + Maths and Statistics have drop-in sessions online and on campus at specific advertised times |
| Escalation of urgent case/s | Lesley Gould |
| Knowledge Champion (FAQs) | John Bainbridge |
| Website of info | |
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| Topics | Example |
| Academic practices |
Support with academic vocabulary, critical thinking, writing assignments and dissertations, editing and proof reading, essay writing, exams, giving presentations, writing technical reports, time management, exam preparation |
| Maths | Support with maths from basic numeracy up to advanced levels |
| Statistics | Support with basic statistics (support with more advanced statistics tbc) |
| Drug dosage calculations | Support for drug dosage calculations for students in Health/Social Care |
| Topic | Where is should be referred (if known) |
| Don't offer a proof reading service | n/a |
| Referencing | LLR: Library - via Information Skills Librarians |
| Don't run English language courses | n/a |
| Digital Skills Support | LLR: Digital Skills Centre |
| Support SPSS | Students should use Linkedin Learning platform or seek help via their School |
| Support with foreign languages | n/a |