| How to raise a case with us? | via Salesforce Immigration and Compliance queue |
| tier4compliance @lsbu.ac.uk |
|
| Phone? | No |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
| Escalation of urgent case/s | Robert Pennell |
| Lead responsible for team | Anjali Frank |
| Knowledge Champion (FAQs) | Anjali Frank (will change in future) |
| Website of info | https://www.lsbu.ac .uk/international |
| Topics | Example |
| Immigration and compliance enquiries | My visa has been reported because I've been.....withdrawn for lack of attendance/exceeded my number of attempts/lack of engagement/breaching visa conditions etc |
| Team for students to submit additional evidence to appeal decision against withdrawal/forced interruption/cancellation of visa | |
| I failed a module in my course and now my visa doesn't cover the extra time I need to take so I need a visa extension | |
| I'd like to add a work placement so I need a visa extension | |
| I'd like to apply for the graduate route visa - I have finished my course | |
| Following the reporting of my visa, I have left the UK or I have changed sponsor, or I have changed immigration category and here is my evidence | |
| Following the enrolment I have collected my BRP (Biometric residence permit) from the Post Office and here is the scan. (Student will generally be asked to bring document into Technopark for copy to be made) | |
| Here is the scan of my renewed passport (as above) |
| Topics | Where it should be referred (if known) |
| General international student queries such as....... | |
| Advice on working conditions | Student Life Centre |
| Advice on immigration health surcharges | Student Life Centre |
| Advice on whether to interrupt/withdraw/your attendance/how to change course | Student Life Centre |
| Advice on lost/stolen or mistakes with BRPs (Biometric residence permit) | Student Life Centre |
| Advice on attendance issues | For Home students - Student Engagement Team ; For International students - Tier 4 Engagement Team (both are within Student Admin) |