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How to raise a case with us? |
Salesforce: Alumni Queue If unable to use SF then can email: alumni@lsbu.ac.uk
graduation@lsbu.ac.uk for graduation queries - will be moved into SF soon |
| Phone? | Not monitored at present |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
| Escalation of urgent case/s | |
| Knowledge Champion (FAQs) | Natalia Okeke |
| Appointments offered? | No |
| Website for info | https//alumni.lsbu.ac.uk/ |
Team maintains LSBU's relationship with students after they have completed their studies with us - can include sharing inspiring content with them, making them aware of LSBU's ongoing services for them, or involvement in the alumni giving back via taking part in events/volunteering etc. Currently take initial enquiries around alumni who would like to donate or fundraise for us.
| Topics | Example | ||
| Campus/Library Access Cards for Alumni | How do I get an alumni access card? | ||
| Graduation | I would like to register for my graduation ceremony on dd/mm. Where can I do that? | ||
| I requested to defer my graduation which was scheduled for dd/mm but haven't received confirmation yet | |||
| Queries about guest tickets, academic robes, photography and general questions about the day | |||
| Queries about honorary graduates | |||
| Philanthropy/Fundraising | I want to donate/make a gift | ||
| I want information about how to leave LSBU a legacy gift in my will | |||
| I am interested in volunteering/providing non-financial (in kind) support | |||
| I want to talk to someone about how my organisation can partner with LSBU to support students | |||
| Updating contact details | Please update my postal address / email address / phone number for your contact - from xxxx to xxxx | ||
| Volunteering as alumni | I am interested in volunteering as an LSBU alumni, who can I speak to? | ||
| We are looking for an alumni guest speaker to attend an event on dd/mm/yyyy, are you able to help us source one? (a minimum of 4 - 6 weeks' notice and a short written brief is needed) | |||
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| Topics | Where is should be referred if known |
| Transcripts | Transcripts and Certificates team queue |
| Hardship Fund | Hardship team hardship@lsbu.ac.uk |