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myLSBU Salesforce Connect

Who Does What?: Enrolment (Registration Team)

Team Info

How to raise a case with us? via Salesforce Enrolment queue (administered by Registration Team) for new students/applicants who have queries on their enrolment   (Role based email for this is
Phone? During enrolment times only - can be reached via the Enrolment option on the switchboard (direct number is 020 7815 6161)
Live Chat? No
Enquiry Hours Mon - Fri 0900 - 1700

Contacts to escalate urgent/cases 

Team Lead:

Francisco Torres Neto

Terry Eastham

Terry Eastham

Knowledge Champions (FAQs) Francisco Torres Neto
Website of info 





Queries from applicants on their enrolment process with us

Topics Example
Enrolment queries When can I enrol?
  How do I enrol?
  Where do I enrol?
  Advice on the necessary documents you will need to enrol?
Online Enrolment Where is online enrolment link?
  What if  I haven't received my link?
  What if I'm having trouble uploading my documents?
  What if there are system errors with enrolment system or document upload?
Personal information Can I update my email address?
  Can I  update my address or other personal info?
Missed appointments How can I reschedule?
Outstanding requirements What if I need more time to meet these?
  How do I clear/deal with my outstanding enrolment requirements? (EOER)