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MyLSBU Salesforce Connect

Who Does What?: Enrolment

Team Info

How to raise a case with us? via Salesforce Enrolment queue (administered by Registry Dept) for new students/applicants who have queries on their enrolment
Phone? Only during specific times of year - Sem I and II enrolment
Live Chat? No
Enquiry Hours Mon - Fri 0900 - 1700
Contacts to escalate urgent/cases and team leads

Terry Eastham

Geeta Sawlani

Knowledge Champions (FAQs) Terry Eastham
Website of info




Queries from applicants on their enrolment process with us

Topics Example
Enrolment queries When can I enrol?
  How do I enrol?
  Where do I enrol?
  Advice on the necessary documents you will need to enrol?
Online Enrolment Where is online enrolment link?
  I haven't received my link
  I'm having trouble uploading my documents
  There are system errors with enrolment system or document upload
Personal information I need to update my email address
  I need to update my address or other personal info
Missed appointments How can I reschedule?
Outstanding requirements I need more time to meet these?
  How do I clear/deal with my outstanding enrolment requirements (EOER)


Topics Where it should be referred if known
Re-enrolment  administered by Student Admin Team
Fees info Fees team
Info on accommodation Accommodation team
Course enquiries info prior to applying Course Enquiries team
Issues with application prior to enrolment Admissions team
Visa issues

Immigration and Compliance team (

Student's IT accounts LLR: Library and Student IT support team
Student Letters/Oyster Cards Student Life Centre
Timetable issues LLR Student IT support for issues accessing system / Timetabling team for missing modules/info