| How to raise a case with us? | via Salesforce Enrolment queue (administered by Registration Team) for new students/applicants who have queries on their enrolment (Role based email for this is enrol@lsbu.ac.uk) |
| Phone? | During enrolment times only - can be reached via the Enrolment option on the switchboard (direct number is 020 7815 6161) |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
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Contacts to escalate urgent/cases Team Lead: |
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| Knowledge Champions (FAQs) | Francisco Torres Neto |
| Website of info |
https://www.lsbu.ac.uk/student-life/welcome/enrolment
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Queries from applicants on their enrolment process with us
| Topics | Example |
| Enrolment queries | When can I enrol? |
| How do I enrol? | |
| Where do I enrol? | |
| Advice on the necessary documents you will need to enrol? | |
| Online Enrolment | Where is online enrolment link? |
| What if I haven't received my link? | |
| What if I'm having trouble uploading my documents? | |
| What if there are system errors with enrolment system or document upload? | |
| Personal information | Can I update my email address? |
| Can I update my address or other personal info? | |
| Missed appointments | How can I reschedule? |
| Outstanding requirements | What if I need more time to meet these? |
| How do I clear/deal with my outstanding enrolment requirements? (EOER) |