How to raise a case with us? | via Salesforce Enrolment queue (administered by Registry Dept) for new students/applicants who have queries on their enrolment |
Phone? | Only during specific times of year - Sem I and II enrolment |
Live Chat? | No |
Enquiry Hours | Mon - Fri 0900 - 1700 |
Contacts to escalate urgent/cases and team leads | |
Knowledge Champions (FAQs) | Terry Eastham |
Website of info | https://www.lsbu.ac.uk /student-life/welcome |
Queries from applicants on their enrolment process with us
Topics | Example |
Enrolment queries | When can I enrol? |
How do I enrol? | |
Where do I enrol? | |
Advice on the necessary documents you will need to enrol? | |
Online Enrolment | Where is online enrolment link? |
I haven't received my link | |
I'm having trouble uploading my documents | |
There are system errors with enrolment system or document upload | |
Personal information | I need to update my email address |
I need to update my address or other personal info | |
Missed appointments | How can I reschedule? |
Outstanding requirements | I need more time to meet these? |
How do I clear/deal with my outstanding enrolment requirements (EOER) |
Topics | Where it should be referred if known |
Re-enrolment | reenrolment@lsbu.ac.uk administered by Student Admin Team |
Fees info | Fees team |
Info on accommodation | Accommodation team |
Course enquiries info prior to applying | Course Enquiries team |
Issues with application prior to enrolment | Admissions team |
Visa issues |
Immigration and Compliance team (Tier4Compliance@lsbu.ac.uk) |
Student's IT accounts | LLR: Library and Student IT support team |
Student Letters/Oyster Cards | Student Life Centre |
Timetable issues | LLR Student IT support for issues accessing system / Timetabling team for missing modules/info |