| How to raise a case with us? | via Salesforce Enrolment queue (administered by Registry Dept) for new students/applicants who have queries on their enrolment |
| Phone? | Only during specific times of year - Sem I and II enrolment |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
| Contacts to escalate urgent/cases and team leads | |
| Knowledge Champions (FAQs) | Terry Eastham |
| Website of info | https://www.lsbu.ac.uk /student-life/welcome |
Queries from applicants on their enrolment process with us
| Topics | Example |
| Enrolment queries | When can I enrol? |
| How do I enrol? | |
| Where do I enrol? | |
| Advice on the necessary documents you will need to enrol? | |
| Online Enrolment | Where is online enrolment link? |
| I haven't received my link | |
| I'm having trouble uploading my documents | |
| There are system errors with enrolment system or document upload | |
| Personal information | I need to update my email address |
| I need to update my address or other personal info | |
| Missed appointments | How can I reschedule? |
| Outstanding requirements | I need more time to meet these? |
| How do I clear/deal with my outstanding enrolment requirements (EOER) |
| Topics | Where it should be referred if known |
| Re-enrolment | reenrolment@lsbu.ac.uk administered by Student Admin Team |
| Fees info | Fees team |
| Info on accommodation | Accommodation team |
| Course enquiries info prior to applying | Course Enquiries team |
| Issues with application prior to enrolment | Admissions team |
| Visa issues |
Immigration and Compliance team (Tier4Compliance@lsbu.ac.uk) |
| Student's IT accounts | LLR: Library and Student IT support team |
| Student Letters/Oyster Cards | Student Life Centre |
| Timetable issues | LLR Student IT support for issues accessing system / Timetabling team for missing modules/info |