How to raise a case with us? | via Salesforce Student Life Centre queue |
studentlife@ls bu.ac.uk |
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Phone? | 020 7815 6454 |
Live Chat? | Yes |
Enquiry Hours | Mon - Fri 09:00 - 17:00 (Phoneline 10:00 - 16:00) |
Face to face help available from help desks | in Student Life Centre, Croydon Student Centre |
Appointments offered? | Yes - students can book appointments with Student Advice Team on topics such as finance, welfare, interruption and withdrawal via MyAccount |
Escalation of urgent case/s | |
Knowledge Champions (FAQs) |
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Website of info | https://www.lsbu.ac .uk/ student-life/student -services |
Topics | Example |
Campus guidance and directions | |
Disability and Dyslexia Advice 1st line questions (more complex passed to DDS team) | How can I register with DDS? |
Student Advice/Money Advice | I am struggling with my rent - what can I do? |
Wellbeing - physical and mental health 1st line questions (more complex/urgent passed to MHWB team) | I am stressed with my course and need to speak to someone |
Booking appointments for student services on all of the above | I want to book an appointment with.... |
Standard student status letters | Requests from students for various amendments, standard letter can be self-generated via My Account self-service |
Council tax exemption letter | |
ID cards - problems with these or replacements | |
Travel cards and Oyster cards | Can you approve my Oyster card? |
Fee queries (simple queries dealt with, more complex queries passed to Fees team) | Can you confirm what my fee balance is? |
Fee letter requests - straightforward enquiries via Fees email are answered by Student Life - more complex queries passed to Fees team) | |
Disabled students allowance (DSA) | Help with applying, filling in forms |
Student Finance Queries | Confirmation of registration with SFE (Student Finance England) |
Withdrawal and interruption of studies appointments | |
Name change/address change |
Topics | Where should it be referred (if known) |
Placements | Student Admin |
Change of Course | Student Admin |
Coursework Submission and Enquiries | Student Admin (issues with turnitin system to LLR Library and Student IT support queue) |
Transcripts/Certificates | Exams ad Conferments Team |
Alumni ID cards | Alumni and Development |
NUS cards | Student Union |
NHS Bursary/Learning Support Fund | Student Admin (Cathy Rowe) |
Extenuating circumstances | Student Engagement Team |
Academic Appeals | Appeals Team within Registry for appeal / Student Union for advice |
Timetables | Timetabling team for missing/wrong info/modules - Library and Student IT for technical issue reaching timetable system |
Interpreting results | Contact academics |
DBS checks | Student Admin |