Skip to Main Content
myLSBU Salesforce Connect

Who Does What?: Student Life Centre

Team Info

How to raise a case with us? via Salesforce Student Life Centre queue
Phone? 020 7815 6454
Live Chat? Yes
Enquiry Hours

Mon - Thu 09:00 - 17:00 face to face (Fri 10:00 - 17:00) and online.  Phoneline 10:00 - 16:00

Sat - Sun Online and Phone Only (phoneline 10:00 - 16:00)

Face to face help available from help desks  in Student Life Centre, Croydon Student Centre, Havering Library/Student Centre
Appointments offered? Yes - students can book appointments with Student Advice Team on topics such as finance, welfare, interruption and withdrawal via MyAccount
Escalation of urgent case/s

Mike Swire


Knowledge Champions (FAQs)

Yasmeen Lee

Website of info



Topics Example
Campus guidance and directions  
Disability and Dyslexia Advice 1st line questions (more complex passed to DDS team) How can I register with DDS?
Student Advice/Money Advice I am struggling with my rent - what can I do?
Wellbeing - physical and mental health 1st line questions (more complex/urgent passed to MHWB team) I am stressed with my course and need to speak to someone
Booking appointments for student services on all of the above

I want to book an appointment with...

  • a membe of the MHWB team
  • a member of the DDS team
  • a Senior Student Adviser
Standard student status letters Requests from students for various amendments, standard letter can be self-generated via My Account self-service
Council tax exemption letter  
ID cards - problems with these or replacements  
Travel cards and Oyster cards Can you approve my Oyster card?
Fee queries (simple queries dealt with, more complex queries passed to Fees team) Can you confirm what my fee balance is?
Fee letter requests - straightforward enquiries via Fees email are answered by Student Life - more complex queries passed to Fees team)  
Disabled students allowance (DSA) Help with applying, filling in forms
Student Finance Queries, 1st line questions - more complex/urgent are booked in for the Student Advice team Confirmation of registration with SFE (Student Finance England)
Issuing supermarket vouchers for students in immediate need (SLC advisors will only be able to issue vouchers if students have attended our helpdesk face to face or have spoken to an advisor via phone) I don't have enough money for food or other daily essentials
Name change/address change  


Topics Where should it be referred (if known)
Placements Student Admin
Change of Course Student Admin
Coursework Submission and Enquiries Student Admin   (issues with turnitin system to LLR Library and Student IT support queue)
Transcripts/Certificates Exams ad Conferments Team
Alumni ID cards Alumni and Development
Totum Cards (NUS cards for discounts) Student Union
NHS Bursary/Learning Support Fund Student Admin IHSC
Extenuating circumstances Student Engagement Team for the EC itself  / Student Union for advice about whether to do this
Academic Appeals Appeals Team within Registry for appeal / Student Union for advice
Timetables Timetabling team for missing/wrong info/modules - Library and Student IT for technical issue reaching the timetable system
Interpreting results Contact academics
DBS checks Student Admin
Student Advice/Money Advice for long-term sustainable solutions to their money worries Student Advice
Withdrawal and interruption of studies Student Advice