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myLSBU Salesforce Connect

Who Does What?: Fees and Bursaries

Team Info

How to raise a case with us? via Salesforce Fees queue
 

fees@lsbu.ac.uk  - this email  feeds into Salesforce in the Student Life queue. That team deals with most straightforward cases and escalates more complex ones to the Fees team queue as needed

Refunds are dealt with via fdrefund@lsbu.ac.uk

Phone?

020 7815 6181

Live Chat? No
Enquiry Hours Mon - Fri 0900 - 1700
Escalation of urgent case/s

 

Geeta Sawlani

Knowledge Champion (FAQs) Ann O'Shaughnessy
Appointments Offered? No not via Fees team, students can have appointments for first line advice via Student Life advisors
Website for info

Info for students and staff (undergraduate fees)

Info for students and staff (postgraduate fees

Info for students and staff (international fees

 

Enquiries

Topics Example
Tuition Fees Tuition Fee rates
  Home and overseas assessment fees
  Tuition fee letters
  Tuition fee queries (how much does my course cost?)
 

Tuition fee adjustments (ie as a result of APEL - accreditation of prior experiential learning; course changes; withdrawals and interruptions; resits)

  Tuition fee sponsorship (ie from employers)
Scholarships Tuition fee discounts (ie early settlement, Merit, International scholarships)
Refunds via role based account fdrefund@lsbu.ac.uk - processing refund requests and passing to Income team for payment
Course Changes

Students should follow a process set out in the Changing Course Procedure

On receipt of completed course change documentation, team adjusts student record, adjusts fee, and confirms to student, Student admin team, and Student Finance England (SFE) if applicable

Withdrawals/interruptions

Students should follow a process set out in the Student Interruption and Withdrawal Procedure

On receipt of completed student withdrawal/interruption documentation, team adjusts student record, adjusts fee, and confirms to student, Student admin team, and Student Finance England (SFE) if applicable

Liaison with Student Finance England 

Confirming registration (which triggers payment of maintenance funds)

Confirmation of attendance (which triggers tuition fee payment)

Issue change of circumstances (change of course/fee/enrolment status)

Course eligibility

Maintenance of SFE course database (courses that attract funding)

US loan and other foreign loans admin Queries on this to  enquiriesUSfinance@lsbu.ac.uk
Fees website info and tuition fees regulation info Any queries on this. Team also maintains this website and keeps info up to date
ELCAS queries (Enhanced learning credits scheme) Queries on this scheme - a lifelong learning scheme for the armed forces
Items such as non-standard payment plans;  banking and payment fees; issuing payment receipts; debt management; bad financial standing flags on student records; allocation of payments; invoicing for fees; confirmation of outstanding fees balance All these items used to be directed to the Income team -now they should all go via the Student route for money/fees/funding questions which is to Student Life in first instance with that team triaging to Fees team where needed (and Fees team liaising with Income if specialist advice needed).

 

Topics Where is should be referred (if known)
   
   
   
   
   
   
   
Budgeting advice Student Life team
General financial advice Student Life team
Council tax exemption Student Life team
Oyster cards Student Life team
Apprentice course enquiries Course enquiries
Apprentice contract/sponsorship queries Apprenticeship Team
   
   
Invoices from external companies Accounts payable (Finance)
Enrolment enrol@lsbu.ac.uk / enrolment queue in SF staffed by Registry team
Re-enrolment reenrolment@lsbu.ac.uk / coordinated by Student Admin team at present
   
Course related queries/results/appeals Relevant School