| How do you raise a case with us? | outreach@ls bu.ac.uk |
| Phone? | No |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
| Contacts to escalate urgent/cases and team leads | Lucy Bryan |
| Knowledge Champion (FAQs) | Lucy Bryan |
| Website of info | https://www.l sbu.ac. uk/study/stu dy-at-lsbu/in ormatio n-schools- colleges |
| Topics | Examples |
| Prospective students who have questions about our events | I'm booked onto an event and have questions about attendance |
| I'm booked onto an event and need to cancel/rearrange my place | |
| Teachers, careers advisors, and community partners wanting to attend our events or work with us | I'm a teacher looking to bring a group of pupils to campus for a visit |
| School wants us to visit them for a careers fair | |
| Local museum wants to collaborate with us to support young people | |
| Widening participation | Questions about care leavers (that are not current LSBU students) |
| Support workers getting in touch with us | |
| Student Ambassadors (relating to outreach events only) | Ambassadors who would like to apply for a shift at a UCAS fair |
| Ambassadors needing to discuss outreach event job shifts |
| Topic | Where it should be referred if known |
| Any issues relating to current or former LSBU students | Relevant other Student Team eg Fees, Accommodation, Student IT/Library, Student Life etc |
| Application status | Admissions |
| International student queries |
global@lsbu.ac.uk (for enquiries about course applications) Immigration and Compliance team for immigration issues Relevant other Student Team for current international students eg Accommodation, Student IT/Library, Student Life etc |
| Student Ambassador Scheme general enquiries | Tracey Davidson |