How to raise a case with us? | via email - estatesservicedesk@lsbu.ac.uk Use Estates Service Desk reporting tool if possible to report jobs: Concept Reach (this may need to be installed on your PC/laptop to work) |
Phone? | 020 7815 6800 |
Live Chat? | to be arranged |
Enquiry Hours | Mon - Fri 0900 - 1700. Urgent Out of hours via Security Control on 020 7815 6841 |
Escalation of urgent cases | Richard Poulson |
Knowledge Champion (FAQs) | n/a |
Website of info | https://www.lsbu. ac.uk/about-us/ professional-services/estates |
Topics | Example |
Most enquiries relating to maintenance and cleaning issues on buildings around our campuses, and enquiries about phone system | Heating and cooling issues |
Plumbing and drainage issues | |
Electrical issues | |
Lighting | |
Reception and Security services | |
Fire alarms | |
Access/entry gate issues | |
Cleaning and waste management | |
Furniture and room/classroom set ups. Specialist event set ups | |
Room bookings on campus (exc LLR student group rooms) | |
Room moves (offices, labs, teaching spaces) and Space Management | |
Pest Control and Grounds Maintenance | |
Catering issues | |
Glazing | |
Statutory inspections of campus buildings/facilities | |
Issues with phone extensions - getting these put in /changed/ faults etc |
Topics | Who deals with this if known |
IT |
IT services helpdesk |
AV | IT services helpdesk |
Wifi | IT services helpdesk |
White goods (fridges/dishwashers etc) | Responsibility of individual dept hosting them |
Specialist equipment in labs | Responsibility of individual dept hosting them |