| How to raise a case with us? | via email - estatesservicedes k@lsbu.ac.uk Use Estates Service Desk reporting tool if possible to report jobs: Concept Reach (this may need to be installed on your PC/laptop to work) |
| Phone? | 020 7815 6800 |
| Live Chat? | to be arranged |
| Enquiry Hours | Mon - Fri 0900 - 1700. Urgent Out of hours via Security Control on 020 7815 6841 |
| Escalation of urgent cases | Richard Poulson |
| Knowledge Champion (FAQs) | n/a |
| Website of info | https://www.lsbu. ac.uk/about-us/ professional-services/estates |
| Topics | Example |
| Most enquiries relating to maintenance and cleaning issues on buildings around our campuses, and enquiries about phone system | Heating and cooling issues |
| Plumbing and drainage issues | |
| Electrical issues | |
| Lighting | |
| Reception and Security services | |
| Fire alarms | |
| Access/entry gate issues | |
| Cleaning and waste management | |
| Furniture and room/classroom set ups. Specialist event set ups | |
| Room bookings on campus (exc LLR student group rooms) | |
| Room moves (offices, labs, teaching spaces) and Space Management | |
| Pest Control and Grounds Maintenance | |
| Catering issues | |
| Glazing | |
| Statutory inspections of campus buildings/facilities | |
| Issues with phone extensions - getting these put in /changed/ faults etc |
| Topics | Who deals with this if known |
|
IT |
IT services helpdesk |
| AV | IT services helpdesk |
| Wifi | IT services helpdesk |
| White goods (fridges/dishwashers etc) | Responsibility of individual dept hosting them |
| Specialist equipment in labs | Responsibility of individual dept hosting them |