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myLSBU Salesforce Connect

Who Does What?: Estates Service Desk

Team Info

How to raise a case with us? via email - estatesservicedes
  Use Estates Service Desk reporting tool if possible to report jobs:
Concept Reach  (this may need to be installed on your PC/laptop to work)
Phone? 020 7815 6800
Live Chat? to be arranged
Enquiry Hours Mon - Fri 0900 - 1700.    Urgent Out of hours via Security Control on 020 7815 6841
Escalation of urgent cases Richard Poulson
Knowledge Champion (FAQs) n/a
Website of info https://www.lsbu.



Topics Example
Most enquiries relating to maintenance and cleaning issues on buildings around our campuses, and enquiries about phone system Heating and cooling issues
  Plumbing and drainage issues
  Electrical issues
  Reception and Security services
  Fire alarms
  Access/entry gate issues
  Cleaning and waste management
  Furniture and room/classroom set ups. Specialist event set ups
  Room bookings on campus (exc LLR student group rooms)
  Room moves (offices, labs, teaching spaces) and Space Management
  Pest Control and Grounds Maintenance
  Catering issues
  Statutory inspections of campus buildings/facilities
  Issues with phone extensions - getting these put in /changed/ faults etc


Topics Who deals with this if known


IT services helpdesk
AV IT services helpdesk
Wifi IT services helpdesk
White goods (fridges/dishwashers etc) Responsibility of individual dept hosting them
Specialist equipment in labs Responsibility of individual dept hosting them