| How to raise a case with us? | via email: global@lsbu.ac.uk |
| Enquiries which are in Salesforce and need to be passed to this team should be Closed with a reason chosen as 'Forwarded to international enquiry team'. Important: under the 'actions' section you must also tick the box marked 'Sent to QSES'. This sends case to our external company QSES who handle international student enquiries. Case is automatically closed in Salesforce as QSES will reply via the Global email account | |
| Phone? | +44 (0) 20 7123 4842 |
| Live Chat? | No |
| Enquiry Hours | 24 hours |
| Urgent Escalation of Cases | Neil Upton |
| Knowledge Champions (FAQs) | Sean Morrell and QSES team |
| Website of info | https://www.lsbu.ac.uk/international |
| Topics | Example |
| Enquiries from prospective students who are International (EU and Overseas)- pre-enrolment and prospective students only. After application - process moves over to Admissions team | Course enquiries |
| What is the application process for international students | |
| General immigration queries (prospective students not current) | |
| What are the entry requirements for my country? | |
| What are the English language requirements? | |
| How can I apply?/What is the deadline for applying? | |
| How much are the fees?/What scholarships are there? | |
| Enquiries related to course, accommodation deadlines, and steps needed to get a CAS |