| How to raise a case with us? | via Salesforce Disability and Dyslexia queue |
| disability@lsbu.ac.uk | |
| Phone | 020 7815 6454 (via Student Life Centre who will refer if needed) |
| Live Chat? | Not directly - Student Life Centre can answer first line questions |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
| Face to face help available from help desks | in Student Life Centre and Croydon Student Centre/Library for first line questions |
| Appointments offered? | Yes - students can book appointments with Advisors via My Account |
| Urgent escalation of case/s |
Jonathan Thompson (Service Manager) Luke Howson (Head of Service) |
| Knowledge Champion (FAQs) | Lisa Hellawell |
| Website of info |
| Topics | Examples |
| Registration and internal support arrangements | Advice provided in regards suitable medical/diagnostic assessments |
| Data protection agreement explained and provided | |
| Identifying range of suitable adjustments to mitigate barriers | |
| Sharing adjustments with relevant colleagues/ Sharing adjustments with students | |
Students requesting access to campus and VLE for their support worker |
|
| Estates | Identifying physical barriers and advising on adaptations |
| Requesting PEEPs (Personal Evacuation plans) | |
| Advising on adaptations to accommodation as required | |
| Equipment | Short-term laptop loans for DDS students only |
| Allocation of lockers | |
| Ergonomic equipment | |
| Giving advice about Disabled Students Allowance £200 contribution | |
| Assistive technology | Advice on how to access specialist software licensed to LSBU as well as open source Office 365 |
| Examination arrangements | Responding to enquiries throughout the exam period in regards support agreed and arrangements with external contractors |
| External support processes and arrangements | Advice on how to apply for the DSA (Disabled Student Allowances) |
| Advice on how to book a Needs Assessment | |
| Advice on how to access funded support from external contractors | |
| Workshops | Advice on forthcoming transition events, exam prep, late submission and DSA as well as follow up on events |
| Appointments | Students can book for confidential advice on adjustments covering a broad range of disability and medical conditions. Joint appointments with MHWB available and team also supports reviews with academic teams and relevant colleagues |
| Topic | Where should it be referred if known |
| Adjustments for staff members or staff wellbeing support | People & Org Development |
| Proof reading services | n/a |
| Not specialist academic or digital support | Skills for Learning or Digital Skills team (in LLR) |
| Putting exam adjustments in place on campus including on day itself | Student Engagement Team |
| Ordering DSA funded equipment | Student to request but will advise |
| Booking DSA specialist 1:1 support | Student to request but will advise |
| Providing/arranging care support | will provide advice |
| Counselling or wellbeing advice and guidance | Referrals made to MHWB |
| Enquiries about homelessness | Student Life Centre (Student Advice team) |
| Enquiry about finances | Student Life Centre (Student Advice team) |
| Enquiry about extenuating circumstances | Ext Circumstances team |
| Interruptions and withdrawals | initially via Student Life Centre (Student Advice team) |
| Complaints | Student Complaints team |
| Student behavioural issues/disciplinary incidents | Student Discipinary team studisc@lsbu.ac.uk |