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myLSBU Salesforce Connect

Who Does What?: Disability and Dyslexia

Team Info

How to raise a case with us? via Salesforce Disability and Dyslexia queue
Phone 020 7815 6454 (via Student Life Centre who will refer if needed)
Live Chat? Not directly - Student Life Centre can answer first line questions
Enquiry Hours Mon - Fri 0900 - 1700
Face to face help available from help desks in Student Life Centre and Croydon Student Centre/Library for first line questions
Appointments offered? Yes - students can book appointments with Advisors via My Account
Urgent escalation of case/s

Jonathan Thompson (Service Manager)

Luke Howson (Head of Service)

Knowledge Champion (FAQs) Lisa Hellawell
Website of info

Student Portal

Staff Portal

LSBU website



Topics  Examples
Registration and internal support arrangements Advice provided in regards suitable medical/diagnostic assessments
  Data protection agreement explained and provided
  Identifying range of suitable adjustments to mitigate barriers
  Sharing adjustments with relevant colleagues/ Sharing adjustments with students
Students requesting access to campus and VLE for their support worker 
Estates Identifying physical barriers and advising on adaptations
  Requesting PEEPs (Personal Evacuation plans)
  Advising on adaptations to accommodation as required
Equipment Short-term laptop loans for DDS students only
  Allocation of lockers
  Ergonomic equipment
  Giving advice about Disabled Students Allowance £200 contribution
Assistive technology Advice on how to access specialist software licensed to LSBU as well as open source Office 365
Examination arrangements Responding to enquiries throughout the exam period in regards support agreed and arrangements with external contractors
External support processes and arrangements Advice on how to apply for the DSA (Disabled Student Allowances)
  Advice on how to book a Needs Assessment
  Advice on how to access funded support from external contractors
Workshops Advice on forthcoming transition events, exam prep, late submission and DSA as well as follow up on events
Appointments Students can book for confidential advice on adjustments covering a broad range of disability and medical conditions. Joint appointments with MHWB available and team also supports reviews with academic teams and relevant colleagues


Topic Where should it be referred if known
Adjustments for staff members or staff wellbeing support People & Org Development
Proof reading services n/a
Not specialist academic or digital support Skills for Learning or Digital Skills team (in LLR)
Putting exam adjustments in place on campus including on day itself Student Engagement Team
Ordering DSA funded equipment Student to request but will advise
Booking DSA specialist 1:1 support Student to request but will advise
Providing/arranging care support will provide advice
Counselling or wellbeing advice and guidance Referrals made to MHWB
Enquiries about homelessness Student Life Centre (Student Advice team)
Enquiry about finances Student Life Centre (Student Advice team)
Enquiry about extenuating circumstances Ext Circumstances team
Interruptions and withdrawals initially via Student Life Centre (Student Advice team)
Complaints Student Complaints team
Student behavioural issues/disciplinary incidents Student Discipinary team