| How to raise a case with us? | via Salesforce Disability and Dyslexia queue |
| disability@lsbu.ac.uk | |
| Phone | 020 7815 6454 (via Student Life Centre who will refer if needed) |
| Live Chat? | Not directly - Student Life Centre can answer first line questions |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
| Face to face help available from help desks | in Student Life Centre and Croydon Student Centre/Library for first line questions |
| Appointments offered? | Yes - students can book appointments with Advisors via My Account |
| Urgent escalation of case/s |
Jonathan Thompson (Service Manager) Luke Howson (Head of Service) |
| Knowledge Champion (FAQs) | Lisa Hellawell |
| Website of info |
| Topics | Examples |
| Registration and internal support arrangements | Advice provided in regards suitable medical/diagnostic assessments |
| Data protection agreement explained and provided | |
| Identifying range of suitable adjustments to mitigate barriers | |
| Sharing adjustments with relevant colleagues/ Sharing adjustments with students | |
Students requesting access to campus and VLE for their support worker |
|
| Estates | Identifying physical barriers and advising on adaptations |
| Requesting PEEPs (Personal Evacuation plans) | |
| Advising on adaptations to accommodation as required | |
| Equipment | Short-term laptop loans for DDS students only |
| Allocation of lockers | |
| Ergonomic equipment. Provide info on what is needed also in classrooms for specific students. Info then compiled each month by Data insights team who pass on to Estates to set up necessary items. | |
| Giving advice about Disabled Students Allowance £200 contribution | |
| Assistive technology | Advice on how to access specialist software licensed to LSBU as well as open source Office 365 |
| Examination arrangements | Responding to enquiries throughout the exam period in regards support agreed and arrangements with external contractors |
| External support processes and arrangements | Advice on how to apply for the DSA (Disabled Student Allowances) |
| Advice on how to book a Needs Assessment | |
| Advice on how to access funded support from external contractors | |
| Workshops | Advice on forthcoming transition events, exam prep, late submission and DSA as well as follow up on events |
| Appointments | Students can book for confidential advice on adjustments covering a broad range of disability and medical conditions. Joint appointments with MHWB available and team also supports reviews with academic teams and relevant colleagues |
| Topic | Where should it be referred if known |
| Adjustments for staff members or staff wellbeing support | People & Org Development |
| Proof reading services | n/a |
| Not specialist academic or digital support | Skills for Learning or Digital Skills team (in LLR) |
| Putting exam adjustments in place on campus including on day itself | Student Engagement Team |
| Ordering DSA funded equipment | Student to request but will advise |
| Booking DSA specialist 1:1 support | Student to request but will advise |
| Providing/arranging care support | will provide advice |
| Counselling or wellbeing advice and guidance | Referrals made to MHWB |
| Enquiries about homelessness | Student Life Centre (Student Advice team) |
| Enquiry about finances | Student Life Centre (Student Advice team) |
| Enquiry about extenuating circumstances | Ext Circumstances team |
| Interruptions and withdrawals | initially via Student Life Centre (Student Advice team) |
| Complaints | Student Complaints team |
| Student behavioural issues/disciplinary incidents | Student Discipinary team studisc@lsbu.ac.uk |