How to raise a case with us? | via Salesforce Disability and Dyslexia queue |
disability@lsbu.ac.uk | |
Phone | 020 7815 6454 (via Student Life Centre who will refer if needed) |
Live Chat? | Not directly - Student Life Centre can answer first line questions |
Enquiry Hours | Mon - Fri 0900 - 1700 |
Face to face help available from help desks | in Student Life Centre and Croydon Student Centre/Library for first line questions |
Appointments offered? | Yes - students can book appointments with Advisors via My Account |
Urgent escalation of case/s |
Jonathan Thompson (Service Manager) Annie Jennings (Head of Service) |
Knowledge Champion (FAQs) | Lisa Hellawell |
Website of info |
Topics | Examples |
Registration and internal support arrangements | Advice provided in regards suitable medical/diagnostic assessments |
Data protection agreement explained and provided | |
Identifying range of suitable adjustments to mitigate barriers | |
Sharing adjustments with relevant colleagues/ Sharing adjustments with students | |
Students requesting access to campus and VLE for their support worker |
|
Estates | Identifying physical barriers and advising on adaptations |
Requesting PEEPs (Personal Evacuation plans) | |
Advising on adaptations to accommodation as required | |
Equipment | Short-term laptop loans for DDS students only |
Allocation of lockers | |
Ergonomic equipment | |
Giving advice about Disabled Students Allowance £200 contribution | |
Assistive technology | Advice on how to access specialist software licensed to LSBU as well as open source Office 365 |
Examination arrangements | Responding to enquiries throughout the exam period in regards support agreed and arrangements with external contractors |
External support processes and arrangements | Advice on how to apply for the DSA (Disabled Student Allowances) |
Advice on how to book a Needs Assessment | |
Advice on how to access funded support from external contractors | |
Workshops | Advice on forthcoming transition events, exam prep, late submission and DSA as well as follow up on events |
Appointments | Students can book for confidential advice on adjustments covering a broad range of disability and medical conditions. Joint appointments with MHWB available and team also supports reviews with academic teams and relevant colleagues |
Topic | Where should it be referred if known |
Adjustments for staff members or staff wellbeing support | People & Org Development |
Proof reading services | n/a |
Not specialist academic or digital support | Skills for Learning or Digital Skills team (in LLR) |
Putting exam adjustments in place on campus including on day itself | Student Engagement Team |
Ordering DSA funded equipment | Student to request but will advise |
Booking DSA specialist 1:1 support | Student to request but will advise |
Providing/arranging care support | will provide advice |
Counselling or wellbeing advice and guidance | Referrals made to MHWB |
Enquiries about homelessness | Student Life Centre (Student Advice team) |
Enquiry about finances | Student Life Centre (Student Advice team) |
Enquiry about extenuating circumstances | Ext Circumstances team |
Interruptions and withdrawals | initially via Student Life Centre (Student Advice team) |
Complaints | Student Complaints team |
Student behavioural issues/disciplinary incidents | Student Discipinary team studisc@lsbu.ac.uk |