How to raise a case with us? | via Salesforce Admissions queue (home applicants who don't require a visa - international applicants should go to global email address below) |
International applicants (EU applicants requiring a visa and those from outside EU): global@lsbu.ac.uk which is dealt with initially by the QSES team before coming to Admissions later in application process | |
Home applicants (those not requiring a visa): admissions@lsbu.ac.uk - will go into SF queue mentioned above | |
Phone |
020 7815 6100 (Home applicants) 020 7123 4842 (International applicants) |
Live Chat? | No |
Enquiry Hours | Mon - Fri 0900 - 1700 |
Urgent escalation of case/s | Rob Tucker |
Knowledge Champion (FAQs) | |
Website of info | www.lsbu.ac.uk - search for relevant course you want and then follow links for info on how to apply for that course |
Enquiries about their application from those who have applied for a place at LSBU
Topics | Examples |
Applicants who have made an application and have queries on | Admissions deadlines |
Application changes | |
Course interviews | |
Deferral requests | |
Document collection | |
Feedback for unsuccessful applicants | |
Pending offer conditions | |
Updates on current status of their application | |
International Applicants who have made an application and have queries on | Any of the examples above which other applicants ask about plus |
Pre-CAS enquiries (CAS is Confirmation of Acceptance for Studies which international students need to get from Univ to be able to apply for UK visa to come here) NB - these enquiries can generally first be referred to the QSES team. They will escalate them further to Admissions if needed | |
Pre-CAS interviews and issuing of the CAS - NB - these enquiries can generally first be referred to the QSES team. They will escalate them further to Admissions if needed |
Topic | Where should it be referred (if known)? |
Prospective applicants/enquirers who are thinking about a course and need more info (Home ones who don't need a visa) | Course Enquiries |
Prospective applicants/enquirers who are thinking about a course and need more info (International ones who will need a visa) | QSES (our outsourced international student recruitment partner) |
Fees - general info on | Fees Team |
Fees - payment of | Income team |
Student finance | Fees |
US loans | Fees |
Refunds | Fees via role based account fdrefund@lsbu.ac.uk - processing refund requests and passing to Income team for payment |
Enrolment | Enrolment team queue |
Course changes for current students | |
Visa enquiries for current students | Immigration and Compliance |
Accommodation issues | Accommodation |
Library enquires | LLR Library & Student IT support |
Student IT support enquiries (eg Moodle or other account issues) | LLR Library & Student IT support |
Overseas agent commission payments | International Student Recruitment Team |
New or prospective overseas agents | International Student Recruitment Team |