| How to raise a case with us? | via Salesforce Admissions queue (home applicants who don't require a visa - international applicants should go to global email address below) |
| International applicants (EU applicants requiring a visa and those from outside EU): global@ls bu.ac.uk which is dealt with initially by the QSES team before coming to Admissions later in application process |
|
| Home applicants (those not requiring a visa): admissions@ls bu.ac.uk - will go into SF queue mentioned above |
|
| Phone |
020 7815 6100 (Home applicants) 020 7123 4842 (International applicants) |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
| Urgent escalation of case/s | Rob Tucker |
| Knowledge Champion (FAQs) | Louise Drinkwater |
| Website of info | www.lsbu.ac.uk - search for relevant course you want and then follow links for info on how to apply for that course |
Enquiries about their application from those who have applied for a place at LSBU
| Topics | Examples |
| Applicants who have made an application and have queries on | Admissions deadlines |
| Application changes | |
| Course interviews | |
| Deferral requests | |
| Document collection | |
| Feedback for unsuccessful applicants | |
| Pending offer conditions | |
| Updates on current status of their application | |
| International Applicants who have made an application and have queries on | Any of the examples above which other applicants ask about plus |
| Pre-CAS enquiries (CAS is Confirmation of Acceptance for Studies which international students need to get from Univ to be able to apply for UK visa to come here) | |
| Pre-CAS interviews and issuing of the CAS |
| Topic | Where should it be referred (if known)? |
| Prospective applicants/enquirers who are thinking about a course and need more info (Home ones who don't need a visa) | Course Enquiries |
| Prospective applicants/enquirers who are thinking about a course and need more info (International ones who will need a visa) | QSES (our outsourced international student recruitment partner) |
| Fees - general info on | Fees Team |
| Fees - payment of | Income team |
| Student finance | Fees |
| US loans | Fees |
| Refunds | Fees via role based account fdrefund@lsbu.ac.uk - processing refund requests and passing to Income team for payment |
| Enrolment | Enrolment team queue |
| Course changes for current students | |
| Visa enquiries for current students | Immigration and Compliance |
| Accommodation issues | Accommodation |
| Library enquires | LLR Library & Student IT support |
| Student IT support enquiries (eg Moodle or other account issues) | LLR Library & Student IT support |
| Overseas agent commission payments | International Student Recruitment Team |
| New or prospective overseas agents | International Student Recruitment Team |