| How to raise a case with us? | via Salesforce Transcripts and Certificates queue (run by Registration Dept) |
| Team answers via SF? |
Yes |
| Phone? | No |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 09:00 - 17:00 |
| Escalation of urgent case/s | Terry Eastham |
| Team Lead | Terry Eastham |
| Knowledge Champion (FAQs) | tbc |
| Website of info |
https://trade.lsbu.ac.uk/product-catalogue/administration-records/former-students |
| Topics | Example |
|
Transcripts and Certificates: |
Enquiries from former students about transcripts, certificates and references
NB - this doesn't include ordering replacement transcripts/certs which can be done online via the trade LSBU website (see 'what we don't do' tab) |
| Topics | Where it should be referred if known |
| Ordering replacement certificates | https://trade.lsbu.ac.uk/product-catalogue/administration-records/former-students |
| Ordering replacement transcripts | https://trade.lsbu.ac.uk/product-catalogue/administration-records/former-students |
| Graduation ceremonies | Alumni and Development |
| Examination enquiries | Salesforce 'Exams' queue |