How to raise a case with us? | via Salesforce Timetabling queue. Timetable chat/tickets initally go to LSCS Library and Student IT queue - will be escalated if appropriate. |
timetabling@lsbu.ac.uk (only publicised to staff) There are also individual email boxes for Academic Schools to raise issues around timetabling classes with the Timetabling team: Allied and Comm Health - ACHTT@lsbu.ac.uk Arts and Creative Inds - ACITT@lsbu.ac.uk Applied Sciences APSTT@lsbu.ac.uk Built Env and Arch BEATT@lsbu.ac.uk Business BUSTT@lsbu.ac.uk Engineering ENGTT@lsbu.ac.uk Law and Social Sciences LSSTT@lsbu.ac.uk Nursing and Midwifery NAMTT@lsbu.ac.uk |
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Phone? | coming soon but will be for enquiries from staff only |
Live Chat? | No |
Enquiry Hours | Mon - Fri 0900 - 1700 |
Escalation of urgent cases | Darren Jeffery |
Team Lead | |
Knowledge Champion (FAQs) | tbc |
Website of info | none |
Timetabling Officers |
ACI - Darren Jeffery APS -Dexter Walsh BEA - Sofia Menezes Rezende BUS - Shujad Miah ENG - Anisa Yasmin LSS - Darren Sparrow IHSC - Nursing and Midwifery - Sebastian Muscio IHSC - Aliled and Community Health - Bethan Gibbs
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Team generally is responsible for:
Constructing, scheduling and publishing accurate timetables for students and staff, and works with timetable contacts in Schools - manages the Univ timetabling system, CMIS database and it's system user guides. Provides training for timetablers and users
Team ensures effective utilisation of teaching spaces and mediates/resolves timetable clashes. Liaise with Estates on ensuring spaces well maintained, fit for purpose and are being audited
Topics | Example |
Timetable queries from students | Missing information; missing classes or modules; or wrong classes/modules |
Subgroup queries | |
Teaching room queries (from staff?) |
General queries anyone can respond to:
Timetables change every year, so it’s important to stress that the applicant’s actual schedule will be different from the current one. You can advise, however, that students in full-time courses should be prepared to be available on weekdays between 9am and 5pm. This is because their presence can be required on campus from 2 to 4 days per week and they are expected to carry out some hours of independent study off-campus as well. Those on part-time courses are typically required to be on campus one day per week and may have evening sessions.
That being said, if you want you can pull up the timetable for any current student of the course in question and screenshot a week (or a few) to send to the applicant as an example – just make sure to stress that theirs will look different.
Timetables are only released to students just before the academic year begins (August/September), so students shouldn't really expect to see them prior to that. Please remember that only those with EFE (Fully Enrolled) status for the year in question will be able to access their new timetables.
Topic | Where it should be referred if known |
Student unable to log into timetable at all | LLR Student IT support |
Staff or students wanting to book rooms on campus | Estates Service Desk |
Queries regarding academic calendar eg - what are the dates for next semester; when will next academic calendar published, I'm not a Sept starter - when will my classes start? | Timetabling team doesn't set up the academic calendar. Once ready it will be published on our Key Dates page. |
Anything exam related except actual exam timetable - (eg student register collation, allocation of invigilators etc) | Exams team (who have SF Exams queue) |
Optional modules not showing up on a student's timetable | Optional Module Registration queue on Salesforce |