How to raise a case with us? | via Salesforce Timetabling queue. Timetable chat/tickets initally go to LLR Library and Student IT queue - will be escalated if not a techincal IT issue |
timetabling@lsbu.ac.uk (only publicised to staff) | |
Phone? | coming soon but will be for enquiries from staff only |
Live Chat? | No |
Enquiry Hours | Mon - Fri 0900 - 1700 |
Escalation of urgent cases | Darren Jeffery |
Team Lead |
Tania Green (trailblazer) |
Knowledge Champion (FAQs) | Satyajeet Sarang |
Website of info | none |
Team generally is responsible for:
Constructing, scheduling and publishing accurate timetables for students and staff, and works with timetable contacts in Schools - manages the Univ timetabling system, CMIS database and it's system user guides. Provides training for timetablers and users
Team ensures effective utilisation of teaching spaces and mediates/resolves timetable clashes. Liaise with Estates on ensuring spaces well maintained, fit for purpose and are being audited
Topics | Example |
Timetable queries from students | Missing information; missing classes or modules; or wrong classes/modules |
Subgroup queries | |
Ergonomic chairs and accessible rooms for students? | |
Teaching room queries (from staff?) |
Topic | Where it should be referred if known |
Student unable to log into timetable at all | LLR Student IT support |
Staff or students wanting to book rooms on campus | Estates Service Desk |