| How to raise a case with us? | via Salesforce Timetabling queue. Timetable chat/tickets initally go to LLR Library and Student IT queue - will be escalated if not a techincal IT issue |
| timetabling@lsbu.ac.uk (only publicised to staff) | |
| Phone? | coming soon but will be for enquiries from staff only |
| Live Chat? | No |
| Enquiry Hours | Mon - Fri 0900 - 1700 |
| Escalation of urgent cases | Darren Jeffery |
| Team Lead |
Tania Green (trailblazer) |
| Knowledge Champion (FAQs) | Satyajeet Sarang |
| Website of info | none |
Team generally is responsible for:
Constructing, scheduling and publishing accurate timetables for students and staff, and works with timetable contacts in Schools - manages the Univ timetabling system, CMIS database and it's system user guides. Provides training for timetablers and users
Team ensures effective utilisation of teaching spaces and mediates/resolves timetable clashes. Liaise with Estates on ensuring spaces well maintained, fit for purpose and are being audited
| Topics | Example |
| Timetable queries from students | Missing information; missing classes or modules; or wrong classes/modules |
| Subgroup queries | |
| Ergonomic chairs and accessible rooms for students? | |
| Teaching room queries (from staff?) |
| Topic | Where it should be referred if known |
| Student unable to log into timetable at all | LLR Student IT support |
| Staff or students wanting to book rooms on campus | Estates Service Desk |