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myLSBU Salesforce Connect

Who Does What?: LSBU Active (Academy of Sport)

Team Info

How to raise a case with us? via LSBU Active queue

Sports Centre:  




Sports Ambassador Scheme: 


Student Sport/Elite Sport: 


Phone? 020 7815 7812
Live Chat? Yes
Enquiry Hours

Weekdays: 07:00 - 21:00    (Weekday student gym 08:00 - 12:00)

 Weekends: 10:00 - 18:00    (Saturday student gym 10:00 - 12:00)

Appointments offered? Yes for Inductions and the Move for Change programme.  Booked via the LSBU Active App in the app store and via Google Play
Escalation of urgent cases

Alan Taylor

Daniel Campbell

Helen Parker

Knowledge Champion (FAQs)

Alan Taylor

Daniel Campbell

Website of info https://www.l



Topics Example
Coaching, training and courses What coach/education/training opportunities are available to me as a student? How do I book on these?
  How much do coach education courses cost? Do I get a student discount?
Facilities for hire Can I hire the facilities for private use? Can I use the studio or hall?
  How much does hire of the studio/hall cost?
  Can I get nutrition support?
Gym enquiries Do I have to have membership to use the gym? Can I just come in and use the gym?
  How do I sign up to membership? How do I get free 1st year membership? What types of membership do you have? Can I cancel my membership at any time?
  How much do gym sessions cost? How much does membership cost?
  What are your opening days/hours? Where do I find the gym? Where do I find the dance studio? Are there lockers/showers/changing facilities? What cleaning/sanitising do you have in place? What do I do if I feel unwell?
  Are your exercise classes still running?
  I've forgotten my PIN on the LSBU Sports App - how do I retrieve it?
  I'm keen to be more active but can't commit to regular sessions - can LSBU active advise me? I'd prefer to exercise with someone else - can LSBU active support me to meet new people? Does LSBU active deliver activities targetted at different communities/groups
Info on Sports How do I join a sports team? What sports teams are there at LSBU? When/where do they train? How much does it cost to join - what do I get for this?
Malawi How do I join the Malawi project? How do I find out more information about the Malawi project?
Personal training and programmes

What is a personal programme? Do you offer these?

I need a personal training programme - how much does it cost?

Social Sports

What is BUCS play? How do I sign up to BUCS Universal gym?

What is Just Play? What is Move for Change? Who do I contact to enrol on Move for Change?

Are LSBU Active on social media?

What is a health assessment

Sports Ambassador, placement and working opportunities What is the Sports Ambassador scheme? How do I join? What are the benefits of joining? How much will I get paid?
Volunteering What volunteering opportunities are there with LSBU Active? Why should I volunteer?




Topics Where should it be referred (if known)
IT support issues for LSBU staff or students

Staff - IT services helpdesk via Topdesk

  Students - Student IT support via Salesforce (LLR Library and Student IT support queue)