| How to raise a case with us? | via LSBU Active queue |
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Sports Centre: Courses: Sports Ambassador Scheme: Student Sport/Elite Sport: |
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| Phone? | 020 7815 7812 |
| Live Chat? | Yes |
| Enquiry Hours |
Weekdays: 07:00 - 21:00 (Weekday student gym 08:00 - 12:00) Weekends: 10:00 - 18:00 (Saturday student gym 10:00 - 12:00) |
| Appointments offered? | Yes for Inductions and the Move for Change programme. Booked via the LSBU Active App (labelled LSBU academy of sport on Play store) |
| Escalation of urgent cases | |
| Knowledge Champion (FAQs) | |
| Website of info | https://www.l sbu.ac.uk/ student-life/lsbu-active |
| Topics | Example |
| Coaching, training and courses | What coach/education/training opportunities are available to me as a student? How do I book on these? |
| How much do coach education courses cost? Do I get a student discount? | |
| Facilities for hire | Can I hire the facilities for private use? Can I use the studio or hall? |
| How much does hire of the studio/hall cost? | |
| Can I get nutrition support? | |
| Gym enquiries | Do I have to have membership to use the gym? Can I just come in and use the gym? |
| How do I sign up to membership? How do I get free 1st year membership? What types of membership do you have? Can I cancel my membership at any time? | |
| How much do gym sessions cost? How much does membership cost? | |
| What are your opening days/hours? Where do I find the gym? Where do I find the dance studio? Are there lockers/showers/changing facilities? What cleaning/sanitising do you have in place? What do I do if I feel unwell? | |
| Are your exercise classes still running? | |
| I've forgotten my PIN on the LSBU Sports App - how do I retrieve it? | |
| I'm keen to be more active but can't commit to regular sessions - can LSBU active advise me? I'd prefer to exercise with someone else - can LSBU active support me to meet new people? Does LSBU active deliver activities targetted at different communities/groups | |
| Info on Sports | How do I join a sports team? What sports teams are there at LSBU? When/where do they train? How much does it cost to join - what do I get for this? |
| Malawi | How do I join the Malawi project? How do I find out more information about the Malawi project? |
| Personal training and programmes |
What is a personal programme? Do you offer these? I need a personal training programme - how much does it cost? |
| Social Sports |
What is BUCS play? How do I sign up to BUCS Universal gym? What is Just Play? What is Move for Change? Who do I contact to enrol on Move for Change? Are LSBU Active on social media? What is a health assessment |
| Sports Ambassador, placement and working opportunities | What is the Sports Ambassador scheme? How do I join? What are the benefits of joining? How much will I get paid? |
| Volunteering | What volunteering opportunities are there with LSBU Active? Why should I volunteer? |
| Topics | Where should it be referred (if known) |
| IT support issues for LSBU staff or students |
Staff - IT services helpdesk via Topdesk |
| Students - Student IT support via Salesforce (LLR Library and Student IT support queue) |